Zenify — advance deposit not returned, no response from leasing company

Address:	560066
Website:	www.zenify.in

Problem:
Apartment address: i lived in shriram samruddhi apartments, varthur road, thubarahalli, bangalore
Company: city synapse aka zenify
On behalf of my owner rohit jain, city synapse aka zenify, represented and i signed in a lease. I stayed for 2 years until 6 feb 2019.
Vacated on 4th feb and handed over keys on 6th feb. As per agreement, i'm supposed to get part of my advance deposit (Excl 2mths rent) withing 3 working days. I had paid 1, 59, 000 as advance. I owe them rent for 6 days. So, should be getting back 1, 50000 rs at least.
In jan 2019, i got a mail from them that their company was getting acquired by nestaway.
All their phone numbers stopped working. Even if i call back the same number they called from, it will go as disconnected.
From nestaway, they had provided 1 number. Even that was not working for 10 days.
Anand. [protected]@nestaway.com sent me a mail that i need to pay to nestaway.
[protected]@zenify.in sent me a bill with multiple issues, even though i had submitted the house in very good condition. They asked me to pay 65000 for repairs. When i wrote back to them that i'll fix the place, no one responded. There is no phone number to reach them.
None of my mails are getting responded.

Solution:
Can someone help me fix this and get back my money?
As per agreement, i'm supposed to get part of my advance deposit (Excl 2mths rent) withing 3 working days. I had paid 1, 59, 000 as advance. I owe them rent for 6 days. So, should be getting back 1, 50000 rs at least.
Should i go to the court?

As this is also acquired by nestaway, i'm lodging a complaint on them as well.

Mail communication below:
From: vimalasampath
Sent: thursday, february 14, 2019 17:41
To: zenify
Cc: anand. [protected]@nestaway.com; samauss; jainrohit1
Subject: re: a201 shriram samruddhi - move out issues / final settlement - need clarification

Hello zenify / rohit,
I'm shocked to see this report. I was provided a move in report and that was not shared with the person who did the inspection.
How and against what are you validating the issues you have reported?

I had asked for the move out formalities. You did not give me any instructions at that time. If you had told me that you will be inspecting based on these, i would have been prepared for that.

Also, i still haven't received the advance deposit until date, even though your agreement states 3 days within handing over the keys.

Several things were not working when we moved in and most of it were given in writing to you and the owner, some were also marked in the move in report. Most of the things were as is when i moved in. Please see inline in the mail below, for my comments. I need clarification on some items, cause they were working.

This apartment had seepage issue for 1 and half years from the toilet above. No one took any action on that. Finally, i fought and got it resolved.

I can fix all those issues, in 2 days time - mon and tues next week and you can inspect again. Please confirm asap.

I tried calling [protected], not able to reach you, it disconnects after welcome message.

Vimala

From: zenify
Sent: tuesday, february 12, 2019 17:41
To: vimalasampath
Cc: anand. [protected]@nestaway.com; samauss; jainrohit1
Subject: re: re: pay your rent through nestaway dashboard (And not to zenify vpa)

Dear sir/ma'am,

Greetings from zenify!

Kindly find the below final settlement details, kindly acknowledge on the same and transfer us rs. 1302/-.
R1538 shriram samruddhi - a-201 vimala
Sl. No particulars amount
1 refundable security deposit 159, 500
2 due in accounts 6, 649
3 electricity bill - already mailed twice need receipt
4 repair works 64, 543
5 maintenance charges - will provide need receipt
6 move-out charges - will provide need receipt
7 refunded security deposit initiated 89, 610
8 balance refundable security deposit -1, 302

Shriram samruddhi - a-201
Sl. No particulars material service
1 painting - i will 0 34000
2 cleaning - have already done, can give you receipt 0 3800
3 hall fancy light hologine bulb set - need clarification 531 0
4 hall balcony door curtain side holder 1 - need clarification 330 0
5 hall balcony door stopper 1 - was the same when you handed over, please see move in report 83 0
6 hall. Temple 1 bell is missing - it is there, will fix it 171 0
7 kitchen hob spark plug 1 - was the same when you handed over, first burner doesn't work without lighter, your agent didn't check during move in inspection 260 0
8 kitchen hob serving 1- was the same when you handed over, first burner doesn't work without lighter, your agent didn't check during move in inspection 0 550
9 kitchen chimney bulb 1 - will fix 218 0
10 kitchen chimney service - will fix 0 650
11 kitchen ro is not working - will fix, it is in attic. 5310 0
12 kitchen. Drawer handle 1 - will fix 212 0
13 kitchen hologine fancy bulb set - need clarification. 531 0
14 common restroom wash basin spindle cap 1 - what about this? This is the same as when i moved in. Need clarification. 566 0
15 common restroom fancy light bulb 1 - will fix 212 0
16 common restroom healthfaucet gun 1 - will fix 1156 0
17 common restroom door bush 1 - this worn out and fell down and piece was kept in bathroom, will fix 53 0
18 bedroom 1 one fancy light is not working - all were working 413 850
19 bedroom 1 attached restroom 15 amps switch 1 - what about this? Everything was working. 171 0
20 bedroom 1 attached restroom healthfaucet gun 1-will fix 1156 0
21 bedroom 2 drawer lock 1 - was not handed to me, please see move in report 330 0
22 bedroom 2 attached restroom healthfaucet gun 1-will fix 1156 0
23 bedroom 2 geyser service - it is working, need clarification 1180 0
24 bedroom 3 wardrobe lock 1 - was not handed to me 413 0
25 bedroom 3 room keys not available - was there in the keybunch, it was handed over. 885 0
26 labour charges (Electrical, carpentry&plumbing services) 0 1850
Gross total 15337 41700
Cgst (@material 18% + @service 9%) 0 3753
Sgst @ 9% 0 3753
Total 15337 49206
Grand total 64543
In case of any concern mail us at [protected]@zenify.in.

Thanks & regards,
Nejma usman
Customer experience team
Image result for zenify
#1546 & 1547, beside biryani zone, 19th main road, sector 1, hsr layout, bengaluru, karnataka 560102


On tue, 29 jan at 9:25 pm, anand from nestaway wrote:

— forwarded message —
From: vimalasampath
Date: tue, jan 29, 2019, 9:24 pm
Subject: re: pay your rent through nestaway dashboard (And not to zenify vpa)
To: anand from nestaway, zenify, samauss
Cc: samauss, rohit jain

Hi anand,
My last day in the apartment is feb 6th. Can we prepare for closing?
I can handover the keys on 5th or 6th. What are the move out formalities?

Can you please adjust the rent for 6 days in the advance settlement?
When will i get the advance deposit back?
Kindly let me know the final settlement amount.

Thanks,
Vimala