[Resolved] Zerodha — intraday chart .stop loss wrongly trigger. | |||
My stop loss is getting trigger wrongly according to my intraday chart and this has happen to me multiple times. I am lossing faith in your product and service. What can you do about this. For further action email me. My i d is zp6180. On 9/10/17 i sold some shares of federal bank at 112.45 and kept a stoploss of target 112.75 and trigger price also 112.75. According to the chart the price only rose upto 112.70 and my stop loss got trigger. I lost money and i want explanation and refund from zerodha. Was this information helpful? | |||
Nov 5, 2017 Complaint marked as Resolved Zerodha customer support has been notified about the posted complaint. Verified Support Oct 04, 2017 Zerodha Customer Care's response Hi Sursen. If your trade was executed at a given price, it is impossible for that to have happened without the price being available at the market. It is possible that you don't see the value on the charts. This is because each and every tick cannot be captured by a charting software. This is explained in more detail by Nithin here: https://tradingqna.com/t/i-placed-a-stop-loss-order-which-got-executed-but-i-dont-see-my-stop-loss-price-on-any-charts-be-it-on-nest-nse-amibroker-or-any-other-chart/577 | |||
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Zerodha boast about Zero Charges. It does not say that updation of mobile no and email id is chargable. But, when I went to update mobile no and email id, it ask Rs. 50 + taxes. I never came across any where about such charges.
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