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[Resolved]  Zerodha — intraday chart .stop loss wrongly trigger.

Address: 795001

My stop loss is getting trigger wrongly according to my intraday chart and this has happen to me multiple times. I am lossing faith in your product and service. What can you do about this. For further action email me. My i d is zp6180. On 9/10/17 i sold some shares of federal bank at 112.45 and kept a stoploss of target 112.75 and trigger price also 112.75. According to the chart the price only rose upto 112.70 and my stop loss got trigger. I lost money and i want explanation and refund from zerodha.
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Nov 5, 2017
Complaint marked as Resolved 
Zerodha customer support has been notified about the posted complaint.
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Oct 04, 2017
Zerodha Customer Care's response Hi Sursen.

If your trade was executed at a given price, it is impossible for that to have happened without the price being available at the market. It is possible that you don't see the value on the charts. This is because each and every tick cannot be captured by a charting software. This is explained in more detail by Nithin here: https://tradingqna.com/t/i-placed-a-stop-loss-order-which-got-executed-but-i-dont-see-my-stop-loss-price-on-any-charts-be-it-on-nest-nse-amibroker-or-any-other-chart/577
 
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