Zicom Complaints & Reviews

My names George i have a flat in Pune vishrantwadi dhanori splendid square D 406 we took position of the house over a year ago and since then the zicom is not working we have the system which has a camera at the front with a wide screen monitor inside the house.. I have called up many times to the help line no. I want it to be fixed.. As soon as possible..

Purchased a door Phone in August'2014. The product has been giving the problem since beginning. First time repair took over a month and even now even after repeated reminders, the product has not been repaired or replaced. My complaint number: 169828 Big companies like ZIcom have taken consumenrs for a ride and put money in marketing rather then the actual prodcut

Dear Sir, Our Customer Account No.MUM114807. Finally would like to repeat and bring to your kind notice that, Even after repeated calls to your customercare, and local office at Hyderabad, we have not received any type responses on our issues. Further, if we don't get even after receipt of this email, having No alternate we will approach consumer Form for justice. regards, L Sridhar [protected] / [protected]

The worst after sales service team I have ever came across. 8 days since the first complaint and regular follow up since then, But none is ready to buzz. This is how they make the customer "feel safe". Moreover all they are worried of is AMC, Annual Maintenance Contact, they don't care if their is burglary or theft in the home, they don't care how difficult it can be for a 50 yrs old to come down 3 floor just to open a door and they claim to be the best in personal security industry. This is when all they need to do is, just a change of adapter. The top executive also give the same answer and excuse as a mere customer care executive.

I purchased a Zicom Push Video Camera and have had the worst customer service experiences in my life. I had to chase them so many times to get the installation done, they sent some totally incompetent person the first time to do the installation of a network camera. The man didn't know how to run the installation CD on my computer and needed my help. He had not heard of simple networking things like port forwarding. The wiring that was done was the worst I have seen and they charged me for it. Now for over a month I am trying to get a basic sensor installed at the front door and they say it is not available for over a month. What sort of security company does not have a simple sensor for over a month. Absolute third rate service. I wish had stayed clear away from this company. I thought this being a public listed company the service would be good. I have no idea about the quality or service of other brands in the market but this one is terrible. I am still trying to get the sensor.

No response received from the customer support for Zicom, We had raised an issue on 14th Oct: Below is the snap shot: Operator Security Expert has joined the chat. Security Expert3:21:25 PM Welcome to Zicom! How may I help you? Ticket S48670-T7486 is created. The chat transcript will be attached to this ticket after the transcript is saved by system. santosh3:23:42 PM Hi, we have a Video door phone (b/w) for which the ringer volume is not working. It was installed in the month of Feb 2013. Security Expert3:24:25 PM We apologize for the inconvenience caused to you .To assist you in this regard please share your full name & contact details along with your location. santosh3:25:11 PM Salil Khapekar, Haromony Flat 502 Ravet, Nigdi Pune. Contact details: [protected] Security Expert3:25:31 PM Your details have been forwarded to our Service team and you will be receiving a call back on the same santosh3:25:38 PM Thanks Security Expert3:26:20 PM Is there anything else I may assist you with

The company has created 2 websites for selling their products. The site zicomretail.com is for selling partenrs, wherein they have kept the MRP higher and the other site zicom.com , wherein they have kept the MRP lower. The selling partners are showing the site zicomretail.com to the customers and selling the product at a higher rate. Please Advise as I have been cheated by one of the selling partners – the absolute solutions, by charging the MRP of the same product, by 50%.

Dear all,

I had worked with a company named Zicom Electronics security system pvt ltd in mumbai, i left the company on june 10, and submitted my withdrawal forms to kandivali office through my company on Oct.But still i didnt get my amount. when i am calling at that office they are never responding over the phone . From last 2 weeks i am trying but they are not picking up the calls.I am also send the PF received file also with attachment.
my pf no is MH-210959/143

kindly take care my case

By
Ankur Nograhiya
[protected]@gmail.com

Dear Sir,

My PF form ( PF No: MH/210959/062) has been received by Kandivali (west) office on 28th Jan 2010.But till now i have not received any reply nor the money.So i request you to kindly organize to settle my claim at the earliest and do the needful.

Note : I have attached my PF submission Acnowledgement letter with this mail for your persual.

Thanking you

Regards
Sathyanarayanan.R
[protected]

I have been trying to get my Zicom system fixed against my complaint number 3791 but no body seems to bother.

When you want to buy their system they show extraordinary zeal but the moment you have paid them off, off they go.

None of their systems work: Toll Free, e mail or personal contact with the distributor.

I am thoroughly harassed.


R.S.Arora

I

pawan battery house (shop no 3 anand palace old pardi naka bhandara road nagp phone-2683477,2680547) had purchased a machinery from shri shyam sales (opp.vikas engg.beside reliance infocomm,bhandara road ,nagpur mob-[protected] ).

We have purchased securtiy machine dated on 5-OCT-2008 Invoice No:SSS/0708/01 .IT has not be working since the day of puchased we compliant it many times but never got proper response so we want a proper action should be taken against the company

After going throuth ad in newspaper, sending e-mail to M/s. Zycom, and after Telephonic talk, I purchased a Video Telephone from M/s. Zycom for my flat in Borivali, Mumbai. A sales representative (he turned out to be either a frachisee or a sub-contractor) came to my home & showed the relevant pamphletes. Based on these and the price I informed him to deliver, install & commission Video Telephone with memory. I was told about installation charges later.
When the instrument was installed - April/May 2009, I was told that there is no Instruction Manual with the instrument and neither a Warrantee Card was given.
The Video Telephone is supposed to be for Security. It consists of TWO Units - (i) a camera with electronic bell - to be installed outside the entrance door of the flat & (ii) a telephone set with a monitor to display the image of person ringing the bell.
From Aug/Sept 2009, the bell works & the monitor becomes lighted but does not show any image.
As soon as I noticed the fault I called up M/s. Zycom. I was told that the Instrument is UNDER CARRY ON WARRANTEE and hence I should bring it to their service centre. When I expressed that it is a Security Instrument and can not be removed and brought to service centre, I was told that engineer can come to my house but I will have to pay around Rs. 400/=.
My complaint is ---- (i) No Instruction Manual and No Warrantee card was given to me, assuring me orally of a good service; (ii) I was told that it is Carry On Warrantee (This is the first time I heard of such a warrantee).
IF I AM AT FAULT FOR NOT ENSURING THE PROPER DOCUMENTS WHEN PURCHASING SUCH INSTRUMENT, I ATLEAST WISH THAT OTHER PROSPECTIVE BUYERS / USERS SHOULD NOT BE CHEATED.

Sir,
This company Zicom is changing name & Cheating people by making them dealers , changing Policy after policy.It has Given me products worth Rs.100000(against my security deposit which was lying with them for one year) and very next week they said they are closing services in Lucknow, all my previous clients are suffering along with me .
this company came with new products & forcing me to give my products to them agaist which Zicom will issue credit note. But i can't trust them anymore.even if i believe what'll i do with other products when these thugs have closed services & giving no warranty in Lucknow.

I have purchased a vedio door phone of Zicom, I have made a complaint no. - 2358 dated 23rd August 2009 , but even after many reminders, i have get no solution. The senior persons are not comming on line & I am not able to find the email id for the responsible persons too.
This is the worst ever experience I have get from a reputed company like zicom.

Dear Sir
This is the only company i've ever seen who are such a shame less company and still in the market. what a skin !!!

this cheater company made me dealer with all comittments of support and sales promotion but till date i'm carrying products of about Rs. One Lakh Lying with me and the products i sold are still lying unoperational after few days of installation for technical support

Other than this issue this ridiculous sompany has taken cheque of Rs.29010.00 from me and even after 3 years none product has been delivered nor maney was returned

though i'm planning for legal action but i hope this cheater company will treat this as a last warning

ravi

I had purchased zicom home security burglar alarm system on 07-07-08 from universal solutions nasik. as the burglar alarm was not properly working i put up a complaint on their helpline on 25/06/09. complaint no. 2217. inspite of putting up repeated reminders on the helpline no engineer has turned up. the company now says that nasik has been put up in the non servicable area. the same fact was not told to me when i bought the product.

Respected Sir,
I have resigned from ZICOM ELECTRONIC SECURITY SYSTEM LTD. on 14th august 2008.there i have done work from 11dec2007 to 14 august 2008.as per commitment of the company
they assure me u will get ur pending dues with in 40 days
but i have called, mails to the company for my pending dues
now they refused to make payment of my pending dues
i have worked in Karnal Location in under of authorised person of company Mr. Ashutosh Goyal.he gaves me false assurance & forced to me for resigned . when i resigned after that mr. goyal have stopped to pick my calls & didn't reply of my mails
my monthly salary was 11046.00 excluding other benifits, pf, ta, da etc.
i am facing problems & very weak to manage my faimly
i have appointment letter of the company, salary slips, other documents, employee code etc
these are my pending dues on ZICOM : -
1.One month salary 15th july to 14th august-11046.00
2.Provident Fund of 8 months 1080*8 - 8640.00
3.Last 2 months ta, da, expenses etc -16000.00
4.Other benifits as per appointment letter - 3000.00
5.Leave benifits as per company policy - 6000.00

NET TOTAL PENDING AMOUNT IS : 44686.00

Kindly help me for clearing of these pending dues

Detail Of Company :

ZICOM ELECTRONIC SECURITY SYSTEM LTD.
Head Office - Landmark 'A' wing 6th floor, Andheri Kurla Road
Andheri East, Mumbai
Delhi Office - 501, 5th floor, impirial tower, C-Block, Commercial
Compax, Nairaina Vihar, New Delhi, 110028
e-mail addresses of concern persons : -
sanjay.[protected]@zicom.com
ashutosh.[protected]@zicom.com
rupaal.[protected]@zicom.com
vinayak.[protected]@zicom.com

We recived a statement from the company as attachment in which my cheque of Rs . 50000/- through cheque no 365943 of OBC which is a clearly a bank entry becomes a credit of Just Rs. 46570.00 & where does the balance of Rs 3430.00 went during bank transiction is left unexplained.

moreover We recived three Invoices from Zicom against this cheque

Ist Invoice no 00060 dt[protected] for Rs. 26659.69
& 2nd Invoice no 00061 dt[protected] for Rs. 16536-00
&3rd Invoice no 00072 dt[protected] for Rs 3067.88
So a total of 46263.57 Which clarly indicates a credit balance of Rs. 3736.43 for which comany is now denying.