Zivame — zivame zcoins validity fraud

Address: Bikaner, Rajasthan

On 10th oct 2018, i ordered from zivame and returned it. I need my money back into my bank account but i got my money 945rs in my zcoins account. Today zcoins are expired. They can, t msg me or even mail me about my zcoins expire. This is not right.. This is a fraud.. I need my money back into my bank account... Why they refund my money direct in my bank account on that time?
My id [protected]@yahoo.com