Zomato — a true review for a false/fraud company - zomato

MAIL sent to Zomato
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I am writing to you as I am highly dissatisfied with your pathetic services. You people have made this a business and your customer doesn't count on your priority list at all. I am shocked with the services you people are providing and such practice, will leave you and your company nowhere.

Zomato valets are fraudulent and the customer care service is also pathetic. Customer care, as the name suggests is to take care of the customers and to deal with their problems but you people treat your customers just as source of income that too by fraudulent means.

I ordered 2 beverages (Order Id - [protected]) today i.e. July 29, 2019 at 12:31 PM through "Daily Dose Restaurant". After sometime \I received a notification displaying that my order got cancelled as my number was not reachable. This order is a prepaid order worth Rs. 146 INR. First of all, I didn't receive even a single call from any valet/ restaurant to confirm that they are cancelling my order. Secondly, my number was totally within the reach as I am also working in service company and I have to deal with my clients. I have received multiple calls during that tenure and I can provide the screenshot of my call log for your reference displaying that my number was within the reach during that time period and I didn't received even a single call. Also, how can you people cancel my prepaid order and when I asked for refund through your chat service, which not to mention are the worst I have ever seen, you people told me that you are charging the penalty for my previous cancelled orders.

I would like you to highlight which particular cancelled orders are you talking about and do you people even check the database before writing to your customers. And your fraud tricks are highly commendable that you people charge the "Exact" amount as "Penalty" which I have placed a prepaid order for. And even if there is the case of penalty why have you not charged me earlier and taken an advantage. A big LOL to you, your logics and your services.


Commencing my review, I wouldn't let this issue go like this, I am an influencer and a instagram/facebook/twitter blogger where I keep posting true reviews which I did on your "Poor" Zomato app as well. I am well aware of the fact that what reputation means in your industry and it won't take much time for me to spread bad words about ZOMATO. Now, its not the matter of money, but about your bad and fraud services and the way you treat your customers and how you make people fool by charging invalid penalties. This incident made me remember again about the incident which had gone viral where your Valet person was eating the food ordered by some innocent customer, Undoubtedly the same might have happened to my order too and your zomato valet must have drank my beverages and then fooling me that he could not reach me. I am an online freak and I order food online a lot and this has never happened that someone can't find my office address which is on the main road (Very prime location). i just can't believe your baseless reason and is just an excuse.

I would like to get back my money and as soon as I receive I am going to uninstall Zomato and its not worth managing storage for such pathetic apps and companies.

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One of your highly dissatisfied customer (out of those infinite ones),