Zomato — about by refusal of refund

Address:

NARAYANA IAS ACADEMY, PASUMAMULA, Hyderabad, Andhra Pradesh, 501505

I have ordered on Zomato. (Using current location) . The restaurent have accepted my order. The delivery boy picked up my order and called us and told that the delivery address is long and he would conform after seeing the location again. The order has been cancelled by him. He didn't reach me . I was waiting for refund. And I contacted the chat support they said that my money was charged penalty for wrong address.

They were not ready to refund our money.

So at last for their mistake I had to pay penality.

I don't understand without reaching my address how come he can say mine is wrong adres6s. Many of my friends order to the same address and the Zomato delivered for them.

I need my money back. I am not ready to pay money for your mistake.