Zomato — about refund for cancellation of orders

Address:

Srikakulam, Andhra Pradesh, 532001

This is Farhaz Khan resident kf Andhra Pradesh and I want to complain about zomato located In Srikakulam. The problem is that when we are ordering any food items if the delivery boy can't deliver it they are asking to cancel order for which we don't get refunded if paid cash on delivery we have to pay penalty next time we order which ends up a loss to the customer only.so please review about it. Instead of trying to deliver they are simply sending message that they have tried to deliver but we have denied to take it.