Zomato — about the order [protected]

Address:

Hans enclave, Gurgaon, Haryana, 12001

Im given order by zomato to local restaurant and my order decline by company the issue is customer phone is out of reachable
Im trying so much to executive no is [protected] to try understand the way but he not responding my call (After 12-15 call)
To worst experience with be and company says to me your refund is not eligible bcoz food is ready
Ok im again placing order as well as same (Order no-[protected]) it delivered
Who's responsible for for my refund totally zomato becoz its taking unresponsive staff ant totally bluff company
Such shame on zomato