Zomato — Agent Misbehaviour

I live in hyderabad, I contacted zomato as my order was very late. Agent Saichandan was chatting with me. I told him either r
Cancel and refund or deliver the order. He said sorry and ended the chat without giving resolution.

I was schocked to see such behavior. As I am a plus member still I got disrespected.
I need justice.

Agent name : saichandan
Order placed : 1 AM
Order delivered : 2:40 AM
Time of chat : 2:17 AM
Date : 21st May
Order number : [protected]