Zomato — amount deducted not refunding my money

Address:

B-697, near diamond public school, New Ashok Nagar, New Delhi, Delhi

On saturday i. E., 1st feb, 2020, about 7:15 pm i was trying to order pizza but due to payment failure order did not placed but amount deducted from my account twice. But till time amount did not received. And confirmed via bank they are saying payment done successfully to merchant account. And zomato are also no giving any proper reply only saying wait 4-5 days since 10 days.