Zomato — amount has been debited but couldn't receive the order

Address:

Kjreddy Womens hostel Gouthami nagar colony jawahar colony chandanagar hyderabad telangana, 500050

Hi zomato,
I have an issue here
My order has been placed from hyderabad eatz restaurants and also i amount of 188.60 rupees has been debited from my account.
We have reached the zomato chat service but there is no result. There are mentioning that they cannot refund or else replace my order.

We are expecting the positive replay
Because this may effect your brand and also the service.

Try to credit my account as early as possible.

If the amount has been not credited then by here now i will stop using your services