Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Nov 26, 2025
Complaints 7881
Resolved
706
Unresolved
7175
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Zomato reviews & complaints page 152

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sudha2308
Jul 17, 2021
Report
Copy

As discussed with you customer care executive from dispute department, attaching snap where zomato confirmed that they have not received the money as the payment got failed .


My 1393.75 Rupee got deducted while placing the order on zomato on 18 June at 12:13 pm, have waited for 8 working days but have not received my money yet.
I am continuously following up with Zomato but they not reverting back to me

Please help


Regards
Sudha Bharmota
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    Iona Cardozo
    Jul 17, 2021
    Report
    Copy

    Address: B 302 Romell Empress, I. C. Colony Borivali west

    Placed order with Burger King payment made but still showing in the cart.
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Hitansh0810
      Jul 17, 2021
      Report
      Copy

      On 17th July 2021 at 12 : 42 pm 713 Cash got deducted from my paytm wallet automatically
      And also before that On 13 th June 777 rupees got deducted from my paytm wallet automatically pls look into the matter and REFUND MY MONEY BACK
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bhaskara Ponduri
        Jul 16, 2021
        Report
        Copy

        I have placed an order at 7:58 pm today (16th Jul 2021) from restaurant Mehfill manikonda hyderabad for chicken biriyani family pack and paid amount 516.50 thru netbanking and amount debited. Few minutes later when ichecked Zomato app, realized that order is not placed and checked out item is still in cart.
        Phone; [protected].
        Can you please look into this issue and refund amount. Thanks - Bhaskar
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Prinkss
          Jul 16, 2021
          Report
          Copy

          I order 1 X White Sauce Pasta
          1 X Dahi puri
          Dahi puri is melted nd there is no no taste only papdi and they tamatar on it and pasta pack in a Polly bag and its tasteless i dont get any masalaa extraa to eat that pasta . My money is totally wasted.
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            9
            9341676447
            Jul 16, 2021
            Report
            Copy

            Address: Manaitand chatt talab

            Beryani pura thanda tha...or pura packet se gira huwa tha
            Zomato customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Gaurav Kachhawaha
              Jul 16, 2021
              Report
              Copy

              Address: Janta sweet home jodhpur

              Wish you you are wrong product it's not my order then why I received that refund my amount first
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                gautam_ch2
                Jul 14, 2021
                Report
                Copy

                Hi I Gautam Mandal given order iddli any pay through net banking. But your delivery boy not delivered my food nor cancel my my order. But showing delivered. Why you cheat with us I can't imagine. Please quaries against it. My phone numbe [protected].
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  akshay333222
                  Jul 14, 2021
                  Report
                  Copy

                  I have ordered vadapav from your app, the order number is [protected]. I have made complaint to your agent about vadapav without "vada", they have wasted my time, mentally harassed me and not provided full refund. By telling that only vada is missing!! who eats vadapav without "vada"??

                  This is second time I have been cheated.

                  I need 1000rs compensation for it.
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vamshi akula
                    Jul 14, 2021
                    Report
                    Copy

                    Address: Kukatpally

                    My Zomato I'd FE1302900 please unblock my Zomato account
                    +1 photos
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Jaiguruji123
                      Jul 13, 2021
                      Report
                      Copy

                      Address: Zomato

                      I m rider dwarka zone delhi of your company I m very less rating our TL so that TL is threat me & told me improve my rating otherwise your id is terminated or disabled permanently. TL is never visit in feild if they visit then totally drunk n demand any order by hook or crook.Some pet rider provide cancelled order & handover to TL. If they're not do this then rider id is permanently blocked or idel mode then can't receive any order. I m also complain to Zomato CEO mail id but can't take any action for TL.
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        DrVarsha Parihar Chib
                        Jul 13, 2021
                        Report
                        Copy

                        Address: Solan, himachal pradesh

                        I ordered two veg maggies from my number. Order was placed from devbhoomu Green Valley aptt deonghat, solan, hp, from dr varsha parihar. The money got deducted but the order doesn't show up. Also I called the restaurant d cafe, , they said it's not been ordered. Kindly do the needful
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kitu madan
                          Jul 13, 2021
                          Report
                          Copy

                          I recieved wrong order twice. Day before tomorrow I ordered drum sticks but I got chicken lollipop. Today I ordered black frost cake but received red velvet cake.
                          +1 photos
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Trishnendu Ghosh
                            from Pune, Maharashtra
                            Jul 12, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 309, A-2B, Mahalaxmi Vihar Society, Vishrantwadi, Pune

                            Ordered two pizzas from Domino's via zomato on Saturday,[protected].
                            The pizzas were half baked, the toppings fell over everywhere inside the packaging.
                            Two days have passed, no resolution either from Zomato or Domino's pizza.
                            Attached pictures for the reference.
                            +2 photos
                            Jul 15, 2022
                            Complaint marked as Resolved 
                            They provided the replacement. A lot of delay took place but in the end it was done.
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Thisya Shashidhara 11A 44
                              Jul 11, 2021
                              Report
                              Copy

                              Address: mumbai

                              Order number- [protected]
                              used on zomato on 11th July, 2021, amount is debited from bank account but zomato site is showing payment incomplete. When will I receive the refund?
                              +1 photos
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Damini Choudhary12
                                Jul 11, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I ordered from zomato and paid from my debit card and amount got deducted but shows in zomato that your payment could not be processed. Horrible.I want my amount back.w
                                +1 photos
                                Jul 11, 2021
                                Complaint marked as Resolved 
                                Not resolved. I dont know how they have marked it as resolved. I didnt even got a single call or communication from their end
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rushing Army YT
                                  Jul 10, 2021
                                  Report
                                  Copy

                                  I ordered chicken drumsticks full but they sent only 3 . Moreover no service n no instant resolution n refund my amount.
                                  +1 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sarthak Sawant
                                    from Mumbai, Maharashtra
                                    Jul 8, 2021
                                    Report
                                    Copy

                                    Address: Mumbai

                                    I was searching for my food (veg tikki cheese burger)which price was RS-60 and after adding to the bill the price change to RS-140. Shop is near by me 1-2 km aprox from my house instead of that they are costing me RS-40 as delivary charges and remaining as TAX. Such a cheap I am getting it's better to go and bring it from shop itself
                                    +1 photos
                                    Zomato customer support has been notified about the posted complaint.
                                    View replies
                                    Why there is different delivary charge from one same resturant when I am ordering food. Yes both of the food is different but why the delivary charge is varying in same resturant

                                    Delivery charge - Comment #4042713 - Image #0
                                    Delivery charge - Comment #4042713 - Image #1
                                    Reply
                                    Another one

                                    Delivery charge - Comment #4042720 - Image #0
                                    Reply
                                    Helpful
                                    4 other people found this review helpful
                                    4 found this helpful
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sharmila Jalgaonkar
                                      Jul 8, 2021
                                      Report
                                      Copy

                                      Address: 11/303 Millenium Park. Hari om nagar, Mulund east.

                                      We ordered 2 chicken burger combo, 1 fries cheesy and 1 chicken wrap. Payemet was done via paytm linked to zomato.However chicken wrap was missing. Hence when called to Valet Rupesh he replied that this is not his concern and they should call Burger King directly. We have lost money.
                                      Apart from that trust on zomato is also lost.
                                      If food is delievered then it is responsibility of valet to confirm that all items are delivered. If zomato is not taking responsibility then it is better taste we order directly from these food chains.
                                      Zomato customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pankaj78o
                                        Jul 8, 2021
                                        Report
                                        Copy

                                        Address: Vasant Kunj near Ryan international school

                                        I'm a zomato rider and zomato has terminated my account due to order delay but that not my fault because if restaurants does not given food to me how can i delivery that restaurants not giving me my order that i have assigned to me i have no other job to do please so do activate my account I'm loans due i have to pay that I'm doing delivery on cycle how can i delivery that fast please sir activate my account
                                        Zomato customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Marico
                                          2.4
                                          (64)
                                          McDonald's India
                                          1.8
                                          (1409)
                                          Swiggy
                                          1
                                          (5149)