Zomato Complaints & Reviews

The valet duped me. I paid COD but even RETURNED with change

Sir I take oder to shalimar restaurant than go to costumer location than he said I don't have oder iam going out you cancel the oder I said no iam not cancel than costumer cancle order oder have hand cash 335rupes than I call to shalimar restaurant than he said give return oder to my restaurant than I given oder to restorant in my order profile show in complete oder please help sir 😔😔😔

I ordered 2 fish thali from odia dine restaurant in marathalli Bangalore. When checked there is no fish curry provided by the restaurant. We called the restaurant owner refused to provide us the 2 fish curry according to the order. We tried contacting with zomato via chat but it's of no use. Only we are getting bot messages. There is no option to call zomato customer care. Purest service ever. Zomato is worst now.

I ordered some food from Zomato which included a cold coffee. Instead of cold coffee I received chocolate milkshake. Moreover the bottle of milkshake was just half filled with some tampering to the seal. The order was delivered very late so I felt the delivery guy may have tampered and drunk half the milkshake. When I complained to zomato they straightaway refused to listen to my problems and denied me refund. The customer care person was very rude and patronizing, not listening to my issue just giving the same statement that they can't issue a refund. They were not even ready to answer why I couldn't get a refund. Worst company ever stealing people's money blind.

500 rs penal ty deduction for food not delivered. But I delivered food to customer hand over. You ask once a customer ? How can you deduct penalty without any proper information. And one more thing the customer is alcoholic consumed. Please Refundable my money

Ear Sir,

Kindly note that Zomato Media Pvt Ltd has auto debited two amt from my Paytm account this early morning. For this I don't have any idea and knowledge. I did not make any such transaction to Zomato for any order and don't have idea also.

Order Id- ZTD-21-CBC9A55B7506B, amt of Rs. 1801.45 on 22 Aug 2021 at early morning03:54 am.
Order Id ZTZTIP-21-EAF3FC7359, amt of Rs. 42 on 22 Aug 2021 at early morning04:39 am.

I have attached paytm screen shot of auto payment debited.

Thanks & Regards
Sujit Kumar Burnwal
[protected]

Hi, I ordered a set of sweets today.
Ordered 2*500gms of Kaju barfi.
Received 2*250gms, confirmed at a local shop that it was 250 gms

customer support executive told the best they can do give me 100rs as compensation. and he told me that shopkeeper sent the perfect items.

Now you tell me I lost 590 rs, How am I supposed to okay and live with this?

I went to the shop myself and confirmed that it was 250gms and not 500gms. The shopkeeper told It was the rider's default, he picked the wrong package. But customer service executive told the shopkeeper sent the perfect item.I created a chaos there and shopkeeper gave me 500gms .

Now I travelled myself to shop and what was zomato doing here ?what is the point of apologies and 100rs compesation if I had to travel myself even after prepaid order with delivery charges.

After that, I called customer support executive to know whose fault was this, if it is zomato's then refund me . But the best you can do give me 100rs, customer executive took a conference calls with shopkeeper and shopkeeper was telling it was all my fault, I disturbed them.

Now tell me who is responsible for my 3 hours lost even after being a pro member.The best you guys can do 100rs as compenstion and give me assurance It wont happen again.(haha!Am I a joke to you?)for all these.If I hadn't travelled to shop I would have lost my 590rs.

I want full refund for this order and my pro membership charges back. Will never order from zomato.What is the point If I had to travel my self there.Even I paid taxes and delivery charges.

My order no. Is [protected]
Zomato valet stole my order and i waiting for a long. But the valet didn't deliver my order.zomato can't help me in this matter

I received wrong product and i dont find any help from your executive..
Such a pathetic service

Respected sir/mam,
Today morning I created a profile on zomato partner app. I paid payment and other all procedure. My profile is still not verified but the app information is to take 2-3 hours. now almost 12 hours finished. please help me for profile verification so I start my work as soon as possible

Hi, I have used the promo code worth 1000 rs for a 720 rs order.
When I tried to use the remaining amount, it says promo code already used. After talking to AI bot of zomato, it's saying, you can not use the remaining amount because it's one-time promo code. This is clearly fraud. I need my remaining amount.
Order id::[protected]
promo code::ZMAC1KAAE5VDXAJR

The person throwing trash of that food eaten and get off from there as a theft

I want to register a complaint regarding one Zomato delivery boy who came and delivered food to the opposite building. He kept his bike near our office parking and he took the helmet from our office parking bike. I have attached the video CCTV footage as proof. Please take action regarding this timing from 1:10 pm to 1:20 pm. Date:[protected]. location address :- 2nd Cross Promenade Rd, R T Nagar, Sindhi Colony, Pulikeshi Nagar, Bengaluru, Karnataka 560005.

You can contact me for any required details : Harish
Cont Number:[protected].

Thank you and regards

Harish K

The zomato delivery guy didn't return change of Rs. 200. His phone number is[protected]

I am Shivaji Jadhav [protected] I am working 2year now but after few day my id is terminated please restart my I'd

Yesterday I have order chicken from sanjha chulhaa faridabad.after 40 min.I recieved order but without zomato sticker..This is not acceptable..the delivery boy is so humble and punctual to time but the zomato service is Disappointed.As I am a regular customer of zomato

I got a promo code on zomato (Rs 150 off) as reward from google pay. But when I'm applying the promo code on zomato, it says that the promo code is invalid.

I have made an order from zomato and made my payment for the same.
infact my payment was processed and later the order was shown "incomplete".
i have already made a compliant against zomato in their customer forum and got a confirmation mail stating that the refund will be processed with in 5-6 days.
this happened on the 9 th day of aug 2021 and now 10 days apart .no refund has been issued by them.
my order Id was [protected]
this is the ref id from the mail i got from zomato 9032148

On 16th Aug i had order Biryani from Zam Zam restaurant Kolkata but i did not get the parcel. I had make the pre payment as well. When the parcel not being deliver to me then i called the Delivery man "Azim" he did not receive my call and after that i tried him to call with another number to contact him. After receiving my call he misbehaved with me. This is really pathetic. And after all these i got a call from Zomato customer care, they told me that the amount will refund but still i did not get my money back. I want my refund as well as the action against the delivery man.
Delivery man- Azim
Contact no- [protected]

Sir/madam, my id is inactive from more than 15 days, profile verification is also pending more than 15 days i received my T-shirts bag, i don't no what is the problem, please help me i want to work with Zomato. My Id is - ( FE1368127 ) please help me