Zomato Complaints & Reviews

The order number - [protected]. It was a cake i ordered on 24th december 2019. The delivery boy named dev, delivered it to the wrong address. I tried contacting him but he switched his phone off.
I complained in zomato the same day and they promised to reply within 48 hours. But till now, there is no response.
It was a prepaid order and not only i lost my money and a discount coupon but also because o[censored]nprofessionalism of the delivery boy i had to face embarrassment in front of my guests.
Zomato keeps giving me automated replies and no action has been taken yet. I'm a student and it is very frustrating.

Hello i ordered online daily from zomato and swiggy as well. But the zomato guys are making fool to their customers as always they delivered partial delivery and then what maximum they can do is they can refund back which you will get in 7 working days, wow its a good business guys.
I will send them a legal notice for the same.

Order details:

[protected]

[protected]

Any many more

The brief of the incident is as below:
I placed an order of veg pasta today i. E. On 26 december 2019 with firangi bake via order id [protected]. However, the order i received was non veg pasta which has pieces of chicken in it. I was unable to contact the restaurant and also there was no support service received.

I am jain by religion and i ate the order because even on the packing it was written veg but inside it was non jain. This is a serious issue and would seek immediate resolution and action against the restaurant.

Awaiting your response.

You can reach me at [protected]

Am from banglore. I had order a pizza from ovenstory pizza marathahalli banglore on 20th of december however they said they cant deliver and cancled. When i had a chat with zomoto at the same time they informed that the money will be refunded with in 4-5 business days which did not happen till now and tired to call them again but the coustomer care number which is posted in google does not work. And having a chat in the app was not of any use.

Respected Sir/Madam,
My name is Anand Chopade and My order ID is [protected].
I had ordered my food from The Late Night Biryani from zomato and the resturant provided me very worst quality of food. I had thrown all the food because If I had that food then after tommorrow I will be Sicked that worst kind of food they had provided me. Regarding this order I had mailed zomato many times but no resolution I get. I told zomato that Food was Smelling and also the food was very cold and the quantity of food as per price also less, I didnt had that food because of this all problems, it was only waste of my moeny and I had informed all the things to zomato but from there side no resolution I am getting. I want my full refund of that order. I also said to zomato that If there will be no proper solution then I have to complaint about this to consumer court then also they are not giving serious to this matter.
Sir/Madam only want to say that if this type of food, if we had naa then it will give problem to health but they are not taking it seriously. Customers Service is important but Customers Health also more important.
Kindly do your needful.
Thanking you.

An order was modified over phone call as all the (3) items specified in the order were not available.

I ended up ordering only one item (Kai murulku 250gms.). I was promised refund to original mode of payment in the call by the support agent.

But the remaining refund amount was not given to my original mode of payment. No proper response from email and chat support for a month now

Order id - [protected]

I have order for pizza (order number - [protected]). paid online INR 181.00. Zamoto Representative did not deliver the pizza even he abused and cut the call. When I call him. he told me that your address is wrong.This is not first which I have made for same address. Please see attached orders details. when I ask for refund my money. He told me that money will not refund you. so I don't have extra money. please take necessary action.

Thanks & Regards
Sunil Chahar
+91-[protected]

I have ordered food on Zomato in betwwen 20th November to 3rd December.
I have asked them for the invoices so many times on Zomato Chat but not getting the invoices.

I have discussed the same issue with the different executive at different times.

I hope getting invoices is consumer right.
For Your Reference:
These are some Order IDs:
[protected], [protected], [protected], [protected]

Name: Jitendra Singh Rana
Mob. - [protected]

Yesterday i order one item order id is [protected] and i mention reasons pointwise and also attach prof os call records.
1. Already i am paying delivery charges and once accepting my order whay delivery boy asking extra money (Attach call record)
2. I am waiting for 1hr or order (Order time: 7.30 pm, cancel time:8.40 pm)
3. I am talking three times with delivery boy, he tells every time i am not come and already your order cancel for my side
4. I am tried to tell my problem to zomato there is no option in-app and live chat and also in live chat showing only few options then i choose to cancel option (Already waiting for 1 hr)

We ordered food through zomato from navrasam restaurant. The rider called us and we could not pick up due to personal reason as everyone is not on their phone and have basically a lot of other important work too. The moment we picked up the phone the rider yelled at us at his top most voice almost humiliating and asked us to come downstairs to pick our order only because we did not pick up at the first go. When we contacted the support team all they asked the same to go downstairs and pick up the order. Also they did not help with refunding considering the order reached the location. Above all they asked us to cancel the order if we denied to go downstairs and that we would not receive any refund. Almost sounding to the fore that it was all our fault and the rider had nothing to do with it and he likely is to provide the same service everywhere. This is not just violation of personal pride but above all is a straight rip off and exploiting consumers economically.

I have ordered 3 shakes from the shakes hub on 24 december 2019 at 9.30 pm but i got only 2 shakes and they have taken monday for three shakes, one choco chip shake and 2 kitkat shakes. When i called restaurant they said order didn't flash on their system and given to deliveryman as he asked. He asked for two shakes. Now it spoiled my party which was rediculous in front of everyone. I felt embarrassed.

Please refund my money back.

Zomato worst ever service as well as very bad customer care, order change has been done for that amount has been not refunded, they didn't get me food as well.,

Cheating the customers as well as restaurant owners.

They said that they ve paid that to the restaurant already but when enquired same thing with that restaurant no payment has been made from zomato and i cancekled order immediately before they started preparing, i just got the confirmation from the restaurant too.

Varadh.

Valet golu did not deliver the cake on 25th december. Complaint was registered with shop cremes and cherries at pradhan nagar, siliguri. The valet name golu was called [protected], he said i will eat your cake, complaint to zomato. The shop cremes and cherries was called [protected], they said your order is cancelled and the valet golu did not deliver the cake back to shop. Received message from zomato that your valet could not deliver the cake, he is standing outside and your money cannot be refunded, as the shop has already prepared the dish. I need my 434 rs back.

[protected] is my order number with zomato, dated 25.12.19. It was expected to deliver by 13.49 but got delayed by 20 minutes. What to do please. I had chat and talk with zomato person through the number given online. He said the restaurant to which i placed order, was closed. How can they accept orders if restaurant is closed. I had guests waiting at my home. It was really bad experience. Please do the needful to return my order money.

Dear sir/madam,
I'm swapnil anilkumar sakhare from ahmednagar, maharashtra.
Today just before sometime i ordered food i. E veg davat thali at my home and i received non veg food in that thali which my family members had assuming it as veg food. We are jain family.
There is no customer care number for zomato.
Please send details of concern perso immediately to whom should i contact.

Regards,
Swapnil sakhare
Mobile :- [protected]

I had placed an order online on zomato and did the payment online. After getting a confirmation from zomato regarding the order, about 20mins later i got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable. I told them i can wait for some more time and still they were like "sir, it's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They said they are cancelling the order and my amount will be refunded in 2-7 days. I have had similar issues with zomato several times earlier and same with my friends as well. A also i even got confirmation from the restaurant as they had called me. Now in zomato it shows that the restaurant refused the order and not because zomato doesn't have delivery boys. Zomato being such a big company and offering such poor services is something because of which they are losing there credibility. Never will i order from zomato nor recommend it to others. Surely will escalate this issue.

I ordered a parcel to my address in jaipur and paid the amount in advance. Zomato delivery guy did not even reached at my location and then denied the duty by saying he can't deliver it because it is 4km away from him and zomato customer care executive said they cant deliver it because he is far from your location and no refund will be provided and behaved very unprofessionally on call and chat. They are not refunding my money and i did not receive my parcel even after full advance payment.

Today i ordered a meal & was waiting for the call from zomato valet although the address was mentioned clearly.
When i called zomato valet, he talked very rudely saying that my order is cancelled & this that.
Wtf is this? Are you appointing gundas in your delivery service calling them valets.
This is # service from you.

The name & number of that rude zomato valet is as follows:
Sunny kumar, [protected].

Please take strict action against this # & don't let him spoil the nature of zomato valets.

Hello, i had ordered a pizza from oven story pizza and paid the money via upi, i then got a call and the restaurant cancelled my order. I was promised that i would get a refund within 48 hours. But, i've still not gotten my refund even after 20 days. When i contact the zomato executives, they just tell me they personally escalated my problem to the superiors and then will contact me, but there's no improvement. I've still not received my refund. Please do the needful.

The order was expected to be delivered at 8:15pm. Even after one hour, it was not delivered. The gps was also totally wrong. The delivery guy was assigned lot of tasks. I therefore contacted support through chat & requested for immediate cancellation & refund. The unprofessional guy kept on delaying the chat for more than 10 min. & did not cancel my order. Finally when the valet arrived, i got to know that my order has been falsely treated as rejected & refund is not given till now. This has been the worst experience of twisting the fault of zomato on me when i am innocent. Seek immediate justice.