Zomato Complaints & Reviews

An amount of 1800 was paid due towards the zomato gold subscription of a year, the money has been deciders from the bank account towards zomato. Yet the service has not been activated.

The company has no provision of registering complaints upon its application and fails to resolve issues in due time.

This is not a small amount and being a student it is not a matter to take up lightly.

Please fix this issue ASAP.

I had ordered for a milkshake and falooda through zomato. Not only it took nearly one hour to deliver the order, but when i received it, the milkshake was leaking and half of the bottle was empty. I had already paid for the order and
I was not willing to accept the order in such condition. Not only one cup was leaking, it has ruined the whole package. When i talked with the customer service initially they could only offer a mere 25% discount on the next order. After sending an email they agreed to return the cost of the leaked milkshake and not the whole package. My question was, from where does the risk of customer starts if one order food through the app? From their response it was clear to me that if the restaurant had given a low quality or bad package or even soiled food in front of the delivery boy or if the delivery boy mishandled the package, zomoto wouldn’t still take the responsibility. So why should we pay in advance for the service. They have till now not given a convincing reply except some automated email responses.

I ordered a cake through zomato with a wish to be written on cake & paid amount.
But the restaurant declined to write wish & told me to cancel order. I cancelled order but still the amount 302rs is not refunded r product delivered after many mails & msg issue is not resolved.

If they can't fulfill the instructions then why do they accept the order.
They are telling as per our policy there is no refund bcz of...

I ordered a biryani from yadadri highway bawarchi restaurant. After the food is prepared the delivery guy calls me telling that the order cannot be delivered to my location. I was surprised, because in the past 24 hours i had ordered using same address twice and they delivered to my location without any issues. When i spoke to the customer care they were very rude and directly said to me that they cannot deliver my order nor they can refund the amount. I'm attaching the call recording for the same.

Order number: [protected]

O ordered food yesterday and it was of cost 107 and i made payment through phone pe but my payment was done and money also deducted from my account but i haven't received my order confirmed and i call to the restaurant they said they haven't got any order as such.. Now i want my money back within 24 hrs and it is the worst service that i received by zomato..

Order id [protected] in zomato.in this company what thery are doing is taking the money for proving food and delivering the contaminated food and they are telling the costumer to keep the food and they will give the refund but they are not giving the refund. This company is taking the money in name for food but not providing the food. They are making fool to customers in the name of food. Its a fraud comany. Taking money in the name for food then giving the refund in name of promo code which we can't use. They are making fool to people and taking their money and no apology nothing. Please close this company and take action. Person's valuable money they are wasting and using for themselves

Hello sir, my name is nikhil. Im from ahmedabad. I ordered a subji n paratha in zomato. But its getting to late so icancel the order, they told me u couldn't get refund wolud u still cancel the order and i touch yes option by mistake. Now they are not give me right answers and i told them please retrive my cancellation but they not do anything and its all about zomato valet because they are getting late. He not even move from one palce which they stay in map that's why i cancel the order. My order number is [protected] and date is 7th jan 2020 at 7:58 PM.

Order no [protected], Resturant name ovenstory pizza.
the order was placed on 14th Dec and the food was undelivered. I conatcted the zomato executive, i was told my amout will be refunded. but its already &th of JAN 2020 and i have not recieved the amount yet. I am constantly trying to get in touch with Zomato but no help. Its really unacceptable for organisation like Zomato to not have any customer issue resolving. The food was not delivered the resturant was not taking call. i have the chat available if needed i can provide that also

Today, i ordered biryani from zomato. Order accepted, valet assigned and then msg comes that ur order has been cancelled. While enquiring about this in chat service, they said address was wrong and not refunding my money back, while i have proof that address was entered correct. They believe their delivery boy more than their customer and not refunding my money.
Order id - [protected]

I have placed an order today with id: [protected] with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address. When contacted zomato customer support i was told that the order has been cancelled and i will receive a refund. But, so far i have not received any refund confirmation. Request you to kindly initiate the refund at the earliest.

Order from
Khadak singh ka dhaba
Date
1/4/2020 - 2:22:53 pm

For dinner i have ordered from swiggy and they have clearly showed location map in the status page where the delivery person is heading. This is really helpful. Order shouldn't be ruined just because of delivery error and i am afraid to make any further order from zomato now.

As you may find in the details of my previous mail that the address was provided with the order and the address stands correct till today. If the address is tried one of your concerned team member can still deliver items at the address mentioned with the order.

Additionally, i didn't want any change in the delivery address and request you to the recorded conversation with the delivery person. What delivery person does is beyond my control and can't be considered my responsibility.

Henceforth, the idea that wrong address was used with the order is completely ill conceived. I would request you to look into the matter and initiate the refund as correct address was used with the order.

Hi the bad zomato team,

It was my most regrettable and pathetic review to your team, and your system. If my words are wrong proof it by providing correct solution to the problem.
Yesterday (5th jan 2020) i ordered from jalebi junction, baner pune, my order id is: [protected] at 9.57 pm

As soon as your system sent message that your order will be delivered at 10.23 pm.
I reached at my building gate around 10.17 pm already.
After waiting up to 10.30 pm, your delivery boy did not came to my location neither he tried reaching on my phone. Because if he is calling and i am not receiving call there should be missed call alert in my mobile no missed call alert i received.
Hence he (Delivery boy) is saying i called more than 15 times is completely lie and he is befooling me and you also. Because what he would have done with my ordered food you can understand easily. With this trick they are using your name and eating my food of my money, given trouble to me and ruining your name zomato.
After that i tried to reach him more than 5-6 times his phone ringing but he is not receiving at all.
At last i called the hotel contact they said the delivery boy has taken your stuff more than 15 mins but now it is around 11 pm he did not delivered.
Again i called to your bad delivery boy, he picked phone and saying you were not there i came there. But actually he did not came at my location to deliver my food and eated my food that is your delivery boy.
I asked him to come at my location because waiting for him upto 11.15 pm he denied and refused to deliver my food.
Hence this is your responsibility to refund my whole amount and expel that guy from your team to show that you are with customer. And your customer care is more pathetic before delivering orders they are off in advance, i tried reaching but they are not reachable at all.
*if you are not taking action against your delivery boy i will think of taking legal action against you and your team.

My details are follows:
—
Mahesh parmar
Cell: [protected]
Order id: [protected]
Hotel: jalebi junction baner, pune-411045
Order amount : 352.50 rs

Delivery boy name and contact: dipak sadashiv bandhekar / [protected]

Regards,
Mahesh parmar

Who will reply on this zomato...

Hi sir sai from hyderabad
I have order 2 nuts over load in cream stone but i have got only one nuts over load i have sent a mail to zomato but no body answer my question what about my money refund because instead of 2 i got only one nuts over load. And that one also completely melted
I want to quit my relationship to zomato we unhappy with ur poor service plz refund my money back thank u

I have online ordered family pack chicken biryani. They have delivered fully burnt chicken pieces on it. While i complaint they are not having any regret. After this i complaint to zomato via email regarding this 3 times but they have only one resolution that they will share the feedback to restaurant. But what about customer, they are not getting the good product and this is family pack so money wise also i am loosing my approx 400 bucks...

The advisor i was connected to did not resolve my issue instead took the restaurants words over mine or the imaginary delivery guy they spoke to who was never assigned as the order was cancelled before it could be assigned to anyone. And they accused me of asking the delivery guy to get me cigarettes, even though i do not smoke. And instead of believing my words they kept on accusing me of lying and when asked for some senior to deal with my complaint i was denied of it too.
This is the worst customer service i've ever received in my entire life.

I placed an order form your site with two different hotels using my friend phone. One order was received and the status of the other order was still showing as will reach in 5 min so i was waiting for the same the i saw your delivery boy and checked if its my order he said yes but now its cancelled as i did not answered the call. Where i never received any call for zomato for the second order. I said as it is cod take the cash and give me the order as i am hungry he said once cancelled cant be delivered and re-order it again and wait i am going and left.

The i raised the concern through chat on your app the executive was such waste and no manners i asked of grievance email address he gave me something else so i said do you understand english in reply he said he already provided the details which he has not if you want i have the screen shot of the chat and said if i (Customer) understands english wow what a customer service.

I placed an order of 185inr on zomato. I paid the money using sbi net banking. The money was deducted from my account but i did not get any order confirmation from zomato. When i checked "my orders" section on zomato, it was empty.
I have left a message to zomato but haven't got any reply. I need my money back and i am gonna stop ordering from zomato. I will also ask other people to do so.

I ordered food from zomato and they delivered the wrong item. Their delivery executive was also very rude and exhibited very inappropriate behavior. On complaining they did not reply to my mail. They have not refunded my money either. My order number is[protected].
I want my money back. Zomato has been failing in meeting standards and this is dissapointing.

Dear sir,
My name is suvo bar, phone [protected], current address 15/04 starlit housing newtown kolkata. I had ordered on zomato on 23/12/2019 at 1.23am 2 alu biryanis of rupees 120 that i paid via upi and the order was from the biryani house restaurant and the order number is [protected].

Please note while making the order i was at my home back from work hungry and exhausted and then when i ordered via the zomato application (V14.2 5 live) the application detected my phone's location using the gps and i had also filled in my address to make sure there is no miss.

After sometime a zomato valet called me and denied to deliver my food stating my actual address and the address that the application detected is 7 kilometers apart and hence can not be delivered.

Few minutes later a zomato support executive called me to say the same thing and added that since the address is wrong hence the order will get cancelled with no refund. (I was already on chat with another zomato support executive then to inform the same) then i started the application detected my address wrong, i've provided the correct one and he asked me to contact zomato customer service. Since i was already connected i informed the same in my chat. When i asked to complaint the advisor said he had initiated the refund which would come in my bank account in 4-7 business days. I waited and contacted them again after the time had crossed and i still haven't received my refund. The second advisor told me to wait 24 more hours as he has again initiated the refund and due to some technical reasons and heavy flow it hadn't. Again i waited and finally for the third time i contacted them where they denied to refund the money.

I has asked them to raise a complaint from day one which they hadn't. I even told them that i would go to consumer court or ombudsman or social media they simply didn't care.

I have all the screenshots of the conversation, if you want then i can email. My email address is suvo.[protected]@gmail.com and i would prefer to get connected via email.

Name : deepank anand

Order id : [protected]

I am writing you this mail to draw your attention on this matter where the zomato valet and the executive has rendered me deficient service.
So, i ordered food on 31st december 2019 first from the wat-a-burger for which i waited for about 1 hour and it on it's own got cancelled, for which i still did not obtain refund.
Then i again made order for burgers from burger singh, i waited for 3 hours tried to contact the valet but all went in vain the whole night me and my family were hungry and felt agony as the 31st night was ruined.
Now, when the next day i asked the zomato chat executive to refund my money at least, he shamelessly gave me a coupon worth rs.200 which does not satisfy the trouble both emotionally and financially.
My order was for 295.20. And to my utmost surprise the application says that the order has been delivered. I do not understand for what you guys are charging me such amount when i received nothing.
The bill says zomato is charging 35rs as tax which is wrong on 2 points.1. The legal calculations as per the latest gst is wrong. 2. When the food was not delivered then why am i being charge the tax, which is legally and ethically wrong in any court of law.
Also, i am being charged delivery charges worth rs, 40 which is again wrong as the order was not delivered and i am being charged illegally for the service i never obtained.
So, clearly zomato has been working illegally on many terms. Providing deficient services and is prima facie being ignorant for their customer services.
I have recieved a promo code which is for 200rs which again would be used mostly against the delivery charges and i wont be compensated accurately. Also my previous order which got cancelled i still have not received money for that.
I wish to compensated for my wholesome amount of rs. 295 on paytm. And other amount from wat-a-burger too.

Today i order two double chicken rolls from kings roll which is located in sector 18 but the product i received from there its totally different its not related to kings rolls its look a like from the local shop and the packaging its totally in worst and i submitted the pictures please refund my money
My account belong to [protected]@gmail.com
Contact no [protected]