Zomato Complaints & Reviews

The delivery boy was fraud... He said that "mam, apna phone dikha dije" then he sets 5 rating for himself he is a cheater!!!
In future i can't trust on ur company because o[censored]r employees so be careful in selection of the employees otherwise the customers will surely boycott ur company. I am really very upset with him and i can't beer it in future....

Items: 2*Paneer Butter Masala Lachha Parantha Combo, 1*Gulab Jamun(2 pieces)
Ordered On: 16 Nov 2019 at 2:47 PM
Total Amount: Rs. 363.00

My request for the refund of Rs. 363.00 is still unresolved by zomoto and not getting a proper reply.
I am very disappointing with their support chat, it seems like there is no human into the support. Only bots are replying the same thing again and again....

Hello, i would like to tell you that zomato has done fraud with me he took money from my debit card and did not deliver the food, when i asked for the return they did not replied me properly even said we will refund you it’s been 3 days, it’s complete fraud by zomato team, kindly refund my amount or else legal action ready for you including resturant.
Fraud details :-
Resturant name - the china town dda market vikas puri...

Yesterday 02.12.2019 i had placed an order with zomato order no order+id2191186. Quantity and quality of food is worse and i mailed up to zomato for support but they gave a casual response... Myself and my family ate that as we were left with no option and faced severe food poisoning. I raised a complaint but no response from zomato. I need justice. Please help....

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had ordered for food via zomato at punjabi nawabi and i forgot to apply zomato gold. When i wanted to apply zomato gold, customer care said that i cannnot cancel and reorder as the restaurant has already prepared my food. (Within 1 minute???) when i argued about this, they cancelled my...

Dis compaint is regarding order id no. [protected].
i have recieved spoiled food and in spillage condition from (port 15 saltlake kolkata) i have also sent the pic to customer care, but dis agent( waqar ) have paid no heed, where u can clearly see dat the packing has not been done properly. when asked for replacement dey r providing me an apology.
i have not paid 598rs for an apology. they have wasted my time and money. pls look...

There was some deal to be offered on this order when placed it was not showing so i have cancelled the order immediately (I think within a min). I have tried to contact restaurant number given in the zomoto many times but it was not working. If you see chat records i have informed this to your executive as well about that when he asked to inform restaurant about it. By the time they got notified food was prepared. If you see i have placed...

We had order something from zomato the adress was correct but the delivery boy said that it's showing something wrong so we talked with customers care executive name ankit team leader he is saying that your orders is cancelled and you are not going to get any refund rudely how a person is earning money he know itself so without refund you can understand so kindly go through it...

So i ordered a pizza on zomato and 40 minutes later, the delivery executive calls me to tell me that i should cancel my order because the restaurant does not have the dish i ordered. I asked him about the refund and he said it will be given. I cancelled my order and contact them about the refund to which they reluctantly refused saying i cancelled it because of my personal motive and the refund will be not be given. The behaviour of the support...

I order food through zomato and during booking i am traveling.

I added my delivery address but zomato app shown delivery location from where i booked order not on exact resident address.

I got call from zomato for address confirmation so i confirmed and that boy also imformed yea i know this address.

After 20 min i got call from zomato and they are telling your locatoon on app is diffrent and your...

I had ordered food from aj foods on 23 november and made an online payment.
But i cancelled it in 5 minutes before the food hadnt been started to be made.
Its been more than a week now and i havent received the refund, on chatting with the zomato chat in the app they said there is no refund policy. My friends have received payment after cancellation so why cant i receive it too.
Please look into the matter...

First thing they served me food with insect then they denied to refund on main source. Then they agreed to refund by promo code. They given me promo code of 320 rs for one time use. I used this promo code and ordered something with 159 rs but they used whole 320 rs promo code for this. This means i lost 161 rs. Then they agreed to give me another promo code of 161. And then they given me promo code of 16 rs. I thought they had typo mistake....

I had an order of 219 rupees on zomato. The restaurant canceled after 2 hours. Meanwhile the restaurant provided me a promo of rs. 100 as compensation for delay. When i canceled the order they only refunded rs. 119, saying that promo has the other rs. 100. I haven't used the promo and when i asked them to cancel the promo they denied. It's clearly a fraudulent practice because we can use only one promo per order. If i get full refund then...

I had purchased zomato gold when i saw offer on zomato app saying you will get upto 200 credit for current order and rs.1000 cashback as additional zomato credits.
For total i should get 1200 zomato credit but i haven't got any.
I tried contacting them from 6 days.
Now they stopped responding to my mails and messeges.
Account with zomato is [protected]@aol.in

For evidence uploaded the screen....

My email id registered with zomato is [protected]@aol.in
I am trying to contact this fraud company zomato from the moment i placed the order via their app which was luring me to buy zomato gold service for cashback.
I took snapshot of the offer and purchased the service.
But after that i am been sent from pillar to post for my money.
I have been intensively trying to contact them but have even stopped responding to...

The worst food delivering app. They didnt even deliver incase there is any change in the address. Also the problem is with them, i have entered the right address but the delivery boy took it to another place (I jave the screen shot of my address entered) and declined the order without informing. They reject the order once the payment is taken from customer. They even refused to refund the amount for not delivering the food. Which means the...

Restaurant id: 18431524
Name : the momos machine
Location : mahape navi mumbai

Last 25 days are done but from your side no replay for payment issue... Again m saying i had only received 87 rs... Till date my payment is 10, 272 rs.. So please tell me when i get received payment from your side... Because its very difficult to work with you.. Your team marketing manager... He is also not helping me.....20 days i...

Please find my order number [protected]. I have ordered a food incorrectly in the restaurant bbq this is the first experience across and immediately i have called to the restaurant and cancelled the order and they replied as ok we have not prepared yet and you can cancel at your end in the application itself.

After disconnecting the call i have done that to without reading fully in a hurry you can see the time of acceptance...

Respected sir,

I, binoy krishna barman living at siliguri, sevoke road, pin. No. 734001, darjeeling, west bengal. My order not received my location order i'd: [protected] but zomato company upi payment already done.
Please refund my amount as soon as possible.

Regards,

Binoy krishna barman
Mobile number: [protected]
Siliguri - 734001, west bengal

Rs.95.00 sent...

Once i ordered and billed for 326rs. I never received the food. Restaurant phone number wasnt working. Zomato valet first said he is on the way. After two hours he said that he didn't received any order in my name/ from that restro. Zomato chat doesnt work. My money gone. I compalimed thru feedbacks and emails. Nothing yet.
Another 160rs. Refund not intiated yet. Restaurant coudnt fullfil my order hence they had cancel. I got looted...