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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Aug 25, 2026

Complaints 7942

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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 160070

I ordered 2 pizzas and 2 burgers from Zomato and when delivery boy came to deliver the order just gave me 2 pizza with 2 coca cola and I denied to accept order and said this is not my order and Delivery boy said, Actually Restraunt hadn't burgers so they gave coldrink and suggested me to talk with Zomato chat care. when I contact with Zomato care they just denied to help me and said to contact us on email and still after 4 I'm waiting for their reply. this is not about money, but yes totally poor service atleast Restraunt had to confirm from me na about replacing items as my guests were there and what they think about me.

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Address: Bangalore, Karnataka

Order number [protected]
Order placed at 11:41 am on 25th september, 2019

Payment was deducted from card but the order page said that the payment was incomplete and hence cancelled the order. Since i had tried to use zomato gold on the order, i am unable to use zomato gold again while re-ordering, even though the earlier order was cancelled. My gold usage has not been restored.

I am trying to chat with customer support on the zomato chat, but there is no response. Almost one hour since i am trying to connect with them, but no response at all.

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Address: Andheri East, Mumbai City, Maharashtra, 400059

I ordered food today, the amount for payment was deducted, but it was said that the payment was not processed. This is truly unacceptable, i need the money back, this has happened to me once before as well and to add to that disappointment, the money hasn't been refunded, when i called up the restaurant, they said that no order had been placed. I usually order from zomato but after what happened, i probably may not anymore

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I ordered food from zomato but the order was incorrect so they told me they would refund the amount to my bank account but they still haventd done it and they do not reply to the messages in customer regarding this matter.
It has happened to me before but i didnt take strict actions against it.
This is totally unacceptable and highly unprofessional.

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Address: 781022

Today i ordered food from food.com
And the delivery boy name was nazrul.
I paid him 500 he said he don't have a changed to return me. He told me that he will bring changed from the near by shop so i was waiting for him since 40 mins but he was not receiving my call, neither he came to return my money back.
Kindly please take any action against nazrul.
I am just a student and how can someone behave like this with the customer.
We ordered food and we payed money and in return i got this kind of behaviour which is such a crime..
I called him more then 40 times but he didn't received my call. I kindly request please take any action against him.. This kind of person should not be a part of zomato.
And please kindly try to return my money back rs.300 i know the amount is less but money should returned back to the customer.
His nob. [protected]

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Address: Ahmedabad, Gujarat, 380013

I had placed a order from seasons 9, Ahmedabad on 8:16 pm on 24th September having order number [protected] the app showed payment is canceled but money was deducted from the account. I had complained three times till yesterday but no one responded back so please be helpful as soon as possible and i want my money back reverted in my account as soon as possible.

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Address: Bhopal, Madhya Pradesh

It’s more than one month I ordered the food from zomato and firstly they updated the wrong delivery on app.It was not delivered and they updated as delivered when we contacted them they said rider met with an accident and your food got damaged and we are refunding the amount and they have not refunded it yet just saying same thing that check with your bank we have already refunded and bank has no idea about any refund from zomato also they give some fake refund id every time. I don’t know what to do now.they are big fake and liars.

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Address: Doddabidarakallu, 560073

Website: Zomato food delivery app

I have ordered in Zomaato on 24/9/2019 continuously two times 116x2=236 my money got debited while paying for order of Zomato but in Zomato app it's showing Payment failed and even I didn't got my order also. There is no proper communication between customer and customer care where we need to ask for that I think this is the worsest app which ever I used till now. Pls guys no 1 use this and get trapped out of it. there is no response for till now.

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I ordered from box8 restaurant through Zomato app. i made a payment of 191rs. The amount got deducted using google pay. But it shows that the payment is incomplete and the order wasn't placed. Tried chatting on the app but the person stopped responding after some time and there was no way i could contact him. I want the deducted amount back. There is no customer care number officially available to contact Zomato. How do i expect my money to be refunded? What they are doing is complete fraud

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We placed an order rs. 473/- with zomato. Money got deducted from account while paying with google pay. But zomato says that payment is incomplete and hence order was not placed. Please respond at the earliest to the my complaint against the zomato food based app. The zomato support team is not responding at all.. I want a refund as soon as possible. This is absolutely not acceptable at all.

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Address: Jaipur, Rajasthan, 302004

I have place an order with pali's pure vag dhaba for the amount of 167... Money deducted from bank and it shows incomplete payment... I tried chat with support but no response even i tried some number from google but they are not working.

Need refund immediate.

My order number is :-
[protected]

No support from anywhere.. Tried chat support but not receive any response and also trying call support but operator tells that number not in use...

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Address: Darjeeling, West Bengal, 734001

I have ordered for dominos pizza through Zomato.The first try show me that your payment could not be processed but my money is deducted from.my bank account.i have tried to contact dominos they said they could not do anything and told me to contact Zomato but they are also not replying.Zomato does not have any helpline number that I can contact how will I get my money back

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Address: 560029

I placed an order rs. 177/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app is providing cheap customer services to the customer. Zomato customer care number was not connected. And also I have emailed them my issue but they are not taking any action against it. This is such a poor customer service.

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Address: 108,shet enclave, Shirur park circle, vidyanagar, hubli, Dharwad, Karnataka, 280031

I ordered food from zomato, my money got deducted but order denied then I shared this with zomato support they replied and said that they will refund amount within 5-7 days then told me pay with different method, and this problem occurred for 2nd time and I lost total amount of 450rs then again I told my complaint to zomato support but they didn't respond

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Address: South Goa, Goa

I had placed an order on zomata and immediately from my account the amount was deducted... But after 20, mins if I check.. it is showing payment not processed error... I tried contacting the customer service but have not got any reply for 30 mins... Absolutely pathetic service... I would like my money to be refunded and also I have to sleep hungry... Due to such negligence company...who deduct money immediately before delivering order...but can't reply on refund status

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Address: s2, guru balaji apartments, medavakkam main road, ullagaram, opposite to reliance fresh, Chennai, Tamil Nadu, 600091

I ordered from Hotchips restaurant, Velachery Main road, Velachery, Chennai today 24/9/19 at 19:14pm. I choose my payment option as google pay. I paid for my order through google pay but after the completion of payment it showed that the transaction was failed and payment incomplete. But my payment is not refunded yet. My order number is [protected]

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Sep 24, 2019

Updated by Bharathi priyan Amount not refunded and no response from zomato

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have place an order with pandi ji ki rasoi for the amount of 119... Money deducted from google pay and it shows incomplete payment...

Again we can place same order... Money deducted shows incomplete.

Need refund immediate.

My order number are :- [protected] and [protected]..

No support from anywhere.. Tried chat support but not receive any response and also trying call support but operator tells that number not in use..

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Rakhi Narang

Jul 15, 2020

Yesterday I placed a order of Rs. 546 from Bakingo (Zomato). Money had deducted from my bank account but in zomato, it was showing payment incomplete

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I had paid money 72 for my food which I had ordered (order number-[protected]) from Zomato app through PhonePe(Transection ID- P1909242011244070175041)on 24 September 2019 and money got debited from my account but in my order details on Zomato app it was written "my payment could not be completed".. There are no any option available to complain to Zomato so that I could get refund. Please refund my money back..

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Address: E-601, Shrifal Heights, Kudasan, Gandhinagar, Gujarat, 382421

I ordered food from dominos through zomato, my acct got debited by Rs 291 payment done through google pay but on zomato app it is showing payment failed, tried contacting customer care but no response from their side. Is this the service they provide??? at least they should have replied giving assurance of payment reversal.they should be penalized for such pathetic service.they dint even provide direct contact no on their app . I want my money back asap

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I placed an order at the downtown multicuisine restraunt, dehradun. For 462 rupees on the zomato app on the 24th of september, 2019. The amount was deducted from my account but the app shows that payment is incomplete. I contacted customer services but i did not get any response. I need a refund.
The order number is [protected].
Kindly look into the matter nd get back to me as soon and possible.

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