Zomato Complaints & Reviews

I had ordered couple of biryani from mezban restaurant, kolkata, the order was cancelled as it took too long and my guests had left, in my account it is yet showing rs. 700/- odd amount as dues, if i hv not consumed why pay??, now i don't order cause of this, though it was my favorite food app. Kindly omit the same for me to continue with order.

Dildar singh...

Sir i ordered chicken from zomato and made payment through upi but realised it was janmasthami so i cancelled the order but the executive told me that i would be charged cancellation charges equal to order amount which i can't understand because i cancelled the order after 5 minutes the food wouldn't have beeen prepared by then and the executive is giving me the reason that zomato foesn't believe in food wastage you tell me how did the food...

1. Placed order as - your order from kfc is on its way. Enjoy your meal! See order summary here: http://zoma.to/t/oQXGqDOE.
2. We have initiated a refund against your order (Id: [protected]) on zomato order. Refund of rs 787.02 will start reflecting in your account within 2-7 working days.
3. Something went wrong. Your order at kfc could not be confirmed. Please try another restaurant - http://zoma.to/order/.

All...

I had placed an order of amount rs413 onzomato app. (Order id - [protected]) ph no - [protected], date - august 20, 2019 at 8:55pm
Within seconds i accidentally cancelled the order to which i got a reply from your team that "as you had cancelled your delivery, neither we can reorder nor will the money be refunded".
I posted a complaint with zomato regarding this but no action has been taken till now. This is very unprofessional...

156 rupees deducted from my account on 24aug’19 for the food i ordered without confirming the order, incomplete order was written on that page.. And there was no proper information provided about what if payment failed. I tried chating to them but the system was too noob i failed too connect. I haven’t recieved the money yet

Reference no.[protected]...

I have ordered in Zomato on August 22nd 2019 in Vijayawada. The delivery executive said that he will not be able to delivery the food as his bike got punctured. Till 1 at midnight it is not delivered but by morning the status is delivered. I haven't received the food. Marked mail to Zomato haven't received any update till now and amount got deducted from my account and no refund done.

U can call me on [protected]...

I ordered from zomato online (Order no.[protected]) i applied promo code (Zoamto) and i was shown an amount of rs.87.56 on my order and i decided to order as i checked and went for online payment the promo code got cancelled or something and i was charged a more amount of rs. 134! I tried cancelling the order and processing refund and again order it from the same place but support said cannot be cancelled. I elaborated on the promo code issue...

Hi,

I was having issue with my zomato order no. [protected].

When i raised this issue to zomato support, i have received really bad replies from zomato support person.
He/she did not even bothered to understand the situation and was making sarcastic comments on my situation.
This behaviour is strongly not acceptable from support person with customers.

Kindly look into this issue.br...

I ordered food through zomato app from dildar, madhapur hyderabad. The food delivered was filled with worms in the rice. Inspite of registering a complaint with zomato support, i was not even refunded my full amount. The restaurant was rated 4.2 and had marked as good quality hygiene. This is highly unacceptable. This is feeding dangerous food through reliable brands like you. This is a real shame, as being big brand like you, you don’t...

On friday i have ordered 1 big-8 and 1 hot & crispy chicken from kfc through zomato. The hot & crispy chicken is missing from that order. I have called the kfc regarding this and they said call zomato. Then i informed them through their support option. The thing is they never respond. It's not the first time this has happened, most of the time it happens, they never respond to anything. Now even they removed their contact number. So only...

I am writing this email to bring to your attention the appalling customer service i have received. If you are not aware, your chat lines are in severe lack of customer service. All they do is provide information which is already available, barely willing to help, and when you ask more question they just give the final verbatim and disconnect the chat.

I am shocked to know how apathetic you guys are to your customers concern...

Zomato order id: [protected]

I was subjected to verbal abuse by a zomato delivery agent. Zomato delivery agents in general are untrained and have no knowledge of how to deal with customers. This agent in particular even abused my wife and children.

I hope they will take strict action against this delivery person named mohammad. I await your feedback in this matter....

Hello there

I have ordered four rabdis from zomato, harilal restaurant patna, on 19th august. And when we have tasted it was sour in taste like lemon and stinks like rotten eggs.

I have mailed zomato to take serious action against the restaurant and to refund my money as soon as possible.

Other than that i have also told the customer executive and even mentioned in my mail that if you want you...

Zomato is send everytime the opened food item broken spilled everytime saying the same thing not doing anything against it.. Even after so many complain.. Fauding and stealing money... No help fromthem.. Issue not resolved.. Everytime getting same response from them.. Pore food qaulity too... Kindly take action against them or refund my money.. Stealing my money everytime like this.....

By mistake i placed order of wrong food item. So immediately i cancelled the order. Within a minute, order was cancelled still i got to know that refund was not initiated. I complained on zomato chat and by sending an email. But instead of providing refund, i got the reply as per new policy, we can't refund the amount. This is really disappointing. Customers should be aware about the new policies if policies are changed. And it is unfair...

Firstly delivery boy was badly drunked... And he refuses to come to my floor... Then i ask him to cancel my order if he will not be come upstairs... After that he speedily come on my floor and abusing me badly and then he scimmage on me... It will be the question of my integrity and right... He was drunken very badly... I am unable to sleep after this incident take place... And he also threaten me... This is the wrost experience i ever have......

Sir i placed a new order in zomato for first time and iam a new customer and i cancelled the order immediately because delivery time is more and wrong item i ordered so i cancelled the order immediately and still it not prepared at all and amount not refunded to cancelled order please refund my full amount my order i'd:[protected] please resolve my issue...

This is to register that i had ordered veg biryani from eat fir and received non veg biryani with a cover naming veg biryani. This is really annoying as i am a vegetarian person. How can zomato repent the act or how the restro will be fined for for this nuisance. On the occasion of janmasthami i have got this fake order. The restro seems to be so much into money making, that they don't even care for religion, choice of food and wrong delivery....

I have been ordered chicken soup from malaya restaurent for 89. 52 rupees, suddenly i cancelled since i orderd cash on delivery, and no cash in my hand, i suddenly cancelled. And zomato finagled my 89. 52 rupees as cancellation fee, this is some kind of looting and fooling the customers.
I am a regular customer of zomato. No fault from my part yet. So this is considered to be a cheating and fraudulent from zomato. At least half the...

I have order today from kevinters my amount was debited twice and no food was received. When i checked my order status it was showing that self pickup has been chosen. I tried to contact both zomato delivery partner and keventers but zomato do not have the contact number and chat was not responded properly and keventers was not receiving the call. After sometime without picking up the order both order has been marked the picked up. I try...