Zomato Complaints & Reviews

Wrong order was delivered and the restaurant made up a lie and the app support staff believed it. I mean this is just wrong. I had to throw away the food. I have ordered multiple times from the restaurant and then they send the wrong order and somehow it's not the wrong order and i'm the one who is lying. Pathetic support staff told me that it was a difference of taste and not a wrong order. Just horrible.

Date of incident[protected]
Order id: [protected]

I want a refund in my paytm wallet and not credits because i won't be using zomato ever again. Deleted the app from my phone.

My name is reshma and i have ordered food from zomato tonight from royal food court at 8.35 pm. #[protected]. I have been served with decayed food with foul smell. On complaining the same to the concerned department they have nicely said that i won't be provided with any assistance for reordering. They jus said sorry and spoilt my evening.

Expecting some genuine solution.
Thank you
Reshma. S

Mene apna address shi dala tha pr mera khana wrong location me phucha or mere bina btae order cancel kiya gya or mera pesa bhi vapus nhi kiya me rat bhr bhukha rhna pdega zamato valo k karn ya to ap mera pesa refond kre ya to abhi isi wkt khana bhijvae vrna me apke upr bhukha rkhne ka or dhokadhdi ka case daluga or mere bina khe order cancel krne k liye zamato me dhokhadhadi ka case krke zamato bnd krvauga

The biriyani was rotten and chicken was smelly and may be 2 day old also very badservice from zomato and the resturent name is the lalchi, barasat.. Worst ever. I will never order from zomaro. Very worst service. Everyone should sue zomato. And the meat may be not chicken also. And shop keeper also told us its zomatos fault and he did not have any thing to do. I dont kno who is wright and who is wrong but i want my money back from the cheater

I ordered kfc from zomato on april 20th with order id#[protected] amount to rs.833 paid through my debit card.
I didnot received any calls from zomato and my ordered got cancelled with the reason that "not able to contact".
It is not my fault that zomato was not able to reach me. I shouldn't be charged for something i didnot receive.
I want my refund back.

I order and haven't received the food they charged me 100% of the amount.
I ordered and immediately called the delivery boy requested him to cancel they charged me 100 % amount if they charged me they did not deliver the food that i ordered.
This is cheating by zomato. They are saying that i was unavailable to collect the order. Cheating by big reputable companies like zomato is very frustrating for the normal people like us.

Everyday since 3rd april waiting more than 2 hours daily to text with the customer care service of zomato but could not connect this is the zomato customer care service treating us.

I have ordered the food from zomato on 28 th april 5 pm which summed up to 96 but the money got deducted twice. I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. Rs.96 was debited from my account. If you could please look into this. Thank you.

With help of contact number [protected] i booked food through zomato from dada boudi at 13.08 hours on 28 april 2019. Estimated time shown as 13.56 through your system. At 13.50 i had a conversation with your customer care (Probably imran). He told me about delayed delivery at 14.10 hrs. On my inquiry at 14.20 hours your customer care (Chandra) told me to wait me for another 25 minutes because of delay on the part of restaurant. It was a hell of experience along with my family and child.
1. No one bothered to keep my update about possible delay.
2. On my inquiry only i came to know about the same.
3. Delay on the part of restaurant is accepted but giving false or inaccurate information by your customer care is not at all expected.
4. Total mockery of customer service.

Shocking shocking shocking.

I have ordered for mutton biryani which costs 259. I got a parcel in aluminum foiled box with no bill. I requested for the bill and the customer care were saying that they cannot provide bill because food is prepared in small household. My question is, what is the guarantee that they have given me mutton. Ther is no food inspection and it is selling for restaurant prices.

Can you please do the needful as money is deducted from my account but as order is not accepted.

Order number shown is chat -#[protected]

Amount # 131.60

While connect with chat than i dont get any answer.

Below is my order details and also shocked that order date is -30. Nov.2017 how it is possible, as there is not starting of zomato services

Please find attached order details and resturent name is subway and amount is 131.

For the same order from the same restaurant to the same destination, I am being levied an additional delivery charge. The only difference between the other user and mine is I have won a cash back offer through ZPL and they are looting the same through these additional charges. I came to this conclusion because the same order which I placed before participating in ZPL doesn't have any delivery charges. The customer care is saying that it is same for all users and it is auto generated. But this is not the case here.

Respected sir
On date 23.03.2019 i am purchase food zomato by the help of phonepe. That time phonepe is not able to play order is cancel.
In 25.03 i see that pending amount is pay to zomato. Then zomato pay my money. He is playing with me saying some days. Please help me refund of my money. Transaction id-p1903251907305431667349. It is request to you refund my money.

I ordered pizza from ovenstory pizza, bangalore on april 18th 2019. However pizza was not delivered for me. But amount was deducted from my account.
Details of order is below,
Order number - [protected]

I tried calling customer care number for zomato, however i was not successful. So i am registering the complaint against zomato.

Thanks,
Basavaraj huragi

I ordered sweet from btw from zomato and they sent me spoiled sweet with the foul smell. The sweet was not fit for consumption. Anybody would have become sick, if he had eaten it. It tasted sour. I called the restaurant bittu tikki waala and told them about the issue and they did nothing, i complained to zomato and they also did nothing. My money got wasted and actually it’s not about the money, it’s about how much you care about the customers. They just care about their money and nothing else. I m writing this complaint so that they could become aware of it and the public also become aware of it. Please find below the necessary details :-
I m also uploading the screenshots
Name - deepak
No - [protected]

I order every day on zomato and give them best ratings and tips. I do have an other option called swiggy. But i am more inclined to your app as you started first in my city. The guy you have sent for delivery today is rude and he wants me to come to the road and pick up my order. Please take a count on how many orders i have placed. If these kind of # are in place that will be a good reason for me to opt for swiggy and leave zomato. I might file a law suit about the guy you have sent for delivery including your company for damaged reputation.
Your chat is not at all responsive. Let’s see i will submit the evidences of rude behavior on social media. We will troll until zomato shut down in our city. The delivery person name is gottipati babu and he called from his own number instead of zomato no and this is the first time i am seeing this. His no is [protected]. If we have to get the road to pick up an order we need not order from zomato. Please check my previous orders, tips and ratings.

Today I have order, food for dinner and my order I'd [protected], , zomatao has delivered food from oye Punjabi restra.

Food is totally spoiled and smelling and same thing I have informed zomato customer care within 15 miof delivery of the food but when they have simply inform that they cannot do any thing and this thing beond their control and alsonot neither refund my amt nor replace the food.

Pls arrange take necessary hard hard steps against zomato for this type of service and supplying of spoiled food to their customer and arrange my refund.

Today i ordered four burgers and one mango shake from burger king and received only the burger but not the mango shake. I ordered from burger king esplanade outlet bhubaneshwar and when contacted them they denied any help and asked us to contact the zomato valet and the valet is telling us that burger king didn't not give him that item. Order id [protected]

I have ordered a chicken biryani from sagar restaurant at 7:25 and this was delivered by 8:00pm and that biryani was getting a very foul smell so i have contacted the restaurant one but they didn't lift their call even for zomato also they didn't lift the call so i have raised against it in zomato chat they asked me about pics i have sent the pics taking it from dustbin (The complete package) and i have sent them the pics of rice also the rice is not basmati it's like overcooked or like paste. I am linking each and every proof in screenshot of this issue.

My account has been blocked. I have rs 217 standing to the credit in my wallet and all the complain i raised were genuine with images as proof. Everytime i raised a complain there were concludive evidences attached to it. Then also they bolcked my account. Please look into the issue.

App Version : 327
Present City : 14
Geo City : 0
Connection : mobile_LTE
Identifier : 501f1e4b-c1d[protected]f-b046a87ff306
Location : 0.0, 0.0
User Id : 74931891
User Agent : &lang=en&android_language=en&android_country=IN&device=HUAWEI, HONOR, PRA-AL00XDevice Info : HUAWEI, HONOR, PRA-AL00X
Identifier(uuid) : 501f1e4b-c1d[protected]f-b046a87ff306

I was ordering food from zomato on 3rd april and i paid the amount. The money was deducted from my bank account but the order was not placed (Order id-[protected]).
I already wrote 4-5 times on zomato chat support but they told me that i would get the refund back within 24-48 hours for sure but even after 1month i don't receive any refund. Now they have deleted my complain of 25th april from zomato chat support.
This is very disappointing to see such services from such a highly reputed organization whose motive is to serve customers best. Request you to please look into this issu and refund asap.