Zomato Complaints & Reviews

I have ordered food from motu seth restaurant bailey road patna today at approx 7:30 to 8:00pm. Delevery boy's name was mantu. I couldn't check the items. During eating i have seen veg jhalfrejy which cost ₹175/- was missing. I have tried to contact delivery boy, but couldn't contact. Even chat over zomato was not possible. Find out where was the fault whether at your or restaurant level and return my money.
Dr abhay kumar
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I placed an order on zomato on april 12 at 7:42 pm with order number [protected]. The order was placed online through card. The food was not delivered. I am being told that i am the one who canceled the order which is not true. Later i was able to contact the delivery boy but he refused to deliver the order. Now no one is taking responsibilities for my money and zomato has refused to help....

I placed an order on april 7 through zomato for om sweets. My order was declined stating some issue with my address however all orders before nd after this were successfully delivered.

Customer care connected me to the rider and when i explained him the way he said he won't come as he is not being paid per kilometres.

When i sent mail to zomato describing my issue i received reply that as per zomato's new policy...

I ordered a food from restaurant aroza casa for which i got spilled food and also insect in it. After complaining they stated refund initiated. After 8 days when i did not get my money and followed up, they said no refund was promised. I sent a mail then with chat screenshots. But still i did not get my refund. Please help on this. These people are playing with customers money and health....

Date: 18/03/19
Name: prashanth sai
Mobile no.: [protected]

Dear sir/ma'am,
I ordered some pizzas from domino's on 18th march in goa through zomato using the above-mentioned number. They accepted my order but didn't deliver even after 2 hours. When i made contact with the store, they told me that they don't have that pizza so they canceled that order (You guys didn't even update the order cancellation status...

I had ordered at 9:50pm after wait for 90 min 11:15 zemato call me and we could not deliver order.

Restaurant did not accept my order for 30 min. I don't wether zemato had sent there valet to restaurant are not. I think zemato is fooling and there system is not proper.

When order delivery time 30 min when asked in chat that told it's system problem. If you cont run close zemato why are running.
br...

Dear sir, i'm tushar mridha, registered mobile number:[protected], firstly ordered two items from 99the resturant, duttapukur, north 24 parganas. Ordere number :[protected], deducted rs.155 from my bank of india bank account number :[protected], but you guys shown me that time out, i repayment for next for one ordered, then when i checked my balance i shown that my balance cut rs 155 unexpectedly, me and my family a regular user satisfied...

Recently I have ordered my food through Zomato, the restaurants didn't delivered food correctly so I kept a complaint so they given me credits next day you people blocked my account as suspicious activity
This is unfair
Not only one order many of your orders are of very low grade quality this is the reason I have complained about it but in return you people blocked me for speaking truth, this is the way you behave with customers...

I had ordered food from Zomato. And Zomato wallet personnel tried calling me for only 5 min. And cancelled my prepaid order without any waiting. And I was not refunded for order and also I am being more charged for cancellation which they cancelled.I called the wallet in 5 min and he dint even given my food. And zomato customer care Rudely replied me on chat saying this is their policy and they will not refund ....

Pathetic service i placed a order and canceled within 5 mins and they charger full order value as cancelation fee but on 8th aptitude when they canceled my order after order and payment confirmation i have not got any compensation for this inconvenience only got refund. Its unfair that u don't even compansate for ur fault but take cancelation fee for cm request. Such a pathetic service....

I ordered some food they provide me wrong food on the behalf of wrong food they provide me refund but not in my account they provide me refund in his own wallet and also deducted the amount after few days saying that its validity has expired but they dont provide me expiry date and nowhere it is displayed. And if the money is mine how it has expiry. And now he stop replying me. Refund against order no. [protected] on 11th of march....

I ordered pasta from fit food 27 noida. I ordered this item before 11 pm. The restaurant didnt confirmed my order and even was arguing that i didnt ordered the item before 11pm. I ordered the food by the name of mahajanmrinalini and then the owner is calling me to cancel the order. High level of irresponsibility is there. We are left hungry. You can check the photo.. Give me compenstation for this. Else serious actions will be taken....

This is my ---Order ID
[protected]

I would like to update that If they are not able to deliver the order why he accept my order. I really disappoint with this services.

After too much time they updated that We will not deliver your order.

Please resolve this issue asap and I will not give any cancellation charges....

I recently by mistake ordered food on zomato while seeing the promo code, and the food got ordered, i searched the app for cancelling the order but there is no option to cancel.
I called the hotel and told the situation, they told there is no cancellation policy.
Zomato helpline is of no use,
There should be some buffer time to cancel the order.
Date 4-9-19
Shreeji hotel (Marine lines) mumbai...

I am a regular customer of zomato. I order food almost daily but i have serious complaint regarding zpl offer and response of zomato team. Zomato started a offer of 30 percent cashback if rightly predict ipl match. But even after right prediction cashback is not coming.in fact on 9th april csk vs kkr match i predicted csk and that won but i got message that csk lose the match. At least don't change the facts. For the information of zomato...

On the 9th of april 2019, i have had ordered through zomato, using code for zpl prediction, for the match csk (Chennai super kingd) vs kkr (Kolkata knight riders)
Early on, i had predicted csk's victory through the zomato app, csk beat kkr by 7 wickets
As i was overjoyed for the victory of my favorite team, i received a notification enunciating
That my prediction was wrong, saying
"oops! Csk lost the match"br...

Reality behind Zomato offers
We ordered for our lunch in Zomato from Only Alibaba restaurant today. We also paid the bill using online wallet. While we were waiting for the order to get delivered a couple of missed calls came in my phone and got disconnected before i could answer the call. I thought it was the delivery executive who was trying to call us. So i opened the app to call him, but it was being shown that "your order got...

I have placed order on april 8, 2019.
I received a notification saying my order is on the way. The concerned delivery person called me and confirmed my location at 9:23 pm. But he didn't move from that place till 9:30pm. So i called him and asked about the delivery. He said he is going to cancel my delivery, someone will deliver it to me. Then i complained about this in zomato chat saying that my order is getting delay.
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I have ordered food on zomato and the food got spilled out and soup went to the pieces of chicken and the chicken became tasteless and I have complained regarding this issue by sending the pictures but there is no response from them
The order number is : [protected]
There is still no response from zomato customer care even I said I would like to complain in consumer forum please take an immediate action on this...

I have got charged for the order which was cancelled due to their glitch in the system and application i have wrote them the email about it but no response from them.
Below is the conversation done with the zomato team and they didnt even bother to call for further discussion to the situation.

Email done by me:-

Hello team,
I have got charged for this order 83 rupess
I have to cancell this...