Zomato Complaints & Reviews

Yesterday i order from jagdish food. And rider rejected my order. And i not received my order and also my money gone because i already paid through debit card. I also tell how to come there.
Zomate customer care number not working
No reply from their email id.
Customer chat is rediculus. They cant take any steps. Just chat.

My refund amount=
Zomato credit=69+25 (Paid via card)+34 match credit
Total refund=128

I want my money refund all. And also strict action against zomato rider who behave rudely.

Parth shah
M. No.[protected]

I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order atleast 2 hours but the order didn’t reach me. After that, I saw the app to check delivery status and I saw " your order got cancelled due to long distance".

I have tried to call multiple time to Zomato customer care but phone was not connected and I could not get any help from their end .

This entire issue explains over a series of insult and shame faced by me on an order placed in zomato and the order id is [protected]. Please read as this one is sooo shameful and would be interesting

Part 1:

On my order no update was given and the delivery has been marked completed delivered . When I reached the chat support right from 9 pm till 12 am the Chat service agent gave a 23 credits. I was never desperate for their credits . I asked where my food is which I paid for!!
Now comes the real picture of how Zomato treated me as a customer. I asked about my food delivery and you gave 23bucks . What is this ? Did I sound like a beggar to them ? I have paid zomato and it’s their responsibility to render the service for what I have paid for . It’s again I had to follow up asking where is my order and NOONE FROM Zomato TEAM APPRISED ME about the delivery being late. Totally unacceptable!!!

Part 2
As I emailed the management team. About the poor quality I cc’ed the COO of zomato
A team lead called me the next day and apologises and ask my date for a free meal from their side .I did tell him about the poor quality of service and I got the refund.on him compelling for a meal invite I did get compromise on that as part my money got refunded and zomato could have left me as it. Now the second insult comes . The team assured me a lunch today which I never volunteered . I did mention in my last email to them zomato can arrange lunch “if it’s okay”.
So they have sent me a note for the same for today around 1 pm and I had cancelled my personal plans and appointments. Around 12:45 pm today I emailed and asked about the status as usual NO ONE CALLED ME and left me waiting the whole time I sent email twice and then I got an apology call.
Such a shame on zomato as they insulted me over and over in different occasions totally ridiculous and in acceptable which caused me pain and shame and insult

On 23/4/19 i had done an order from zomato and on zomato premier league i was won and they have given only 5 rs after complaining they added more 16rs in my wallet but they are telling about 30% of bill value my order was of rs 100 what is the 30% of rs 100 and in customer support they are responding very late and tell me what is the 40+30% cashback meaning if i am not getting this.

I placed an order from theque crazy restaurant, durgapur, west bengal., and they cancelled the order for some address issue. Everyday i use zomato with same address which was set itself by a zomato vallet but today they cancelled the order.. My payment was done online by phone pay.. And i even did chat with zomato assistant but all in vain. I am very much dissappointed by this kind of service by zomato.. Please kindly solve my complaint and refund my money back.

Dear zomato

I have order some food from zomato.
I have mentioned complete address which was gurgaon. After payment i have checked that location was wrongly selected by your gps system.

Then i called to deliver person that please deliver my order in gurgaon not in delhi. He said we can't deliver in gurgaon. Then i said please cancel my order. After that i received call from zomato customer care they said we are cancelling your order. I said ok.

After that they said you will not receive any refund, because food was prepared.

I said why, if i cancelled my order within 5 minutes then how food will prepared & it was not my mistake you can check i have mentioned complete address of gurgaon.

Please tell me about my refund status asap.

Order no [protected]

They have delivered stale food at night to us.
And when we raise a complaint later they say it had to be raised within 2hr.
So basically they are least bothered about the customer problem and situation and they dont care if customer had food at night or not.
As i was late in raising the complaint they are putting the blame on us and are not providing any compensation.

Even being a zomato gold customer this is servixe i recieved from the zomato support and they were rediculously rude and adament.

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i am a one man from my home to do job sir they directly terminate me my i'd [protected]

Sir/maam,

I have noticed that zomato has deducted various amounts from my Paytm account without my consent or knowledge against the orders that has not been placed by me. These orders are also not shown in my zomato app.

The payments has been deducted since last few days... I have noticed when i have seen monthly statement from paytm

There are various deductions in total of 3000 above.

I recieved bad and damaged pizza today evening. When i reported the same to support representative, he said he can't help as i always demand refund for orders and threatened me of legal action. He escalated the issue and refused to justify his words about taking legal action. He was vey rude and denied me when i asked for apology or contact details of zomato media officials.

I had ordered for pizza from dominoz whitefield (Bangalore) on 21st april at 11 15pm and the order was arrived after 12 30 am, almost after 1 30 hour hour and the number provided by them was not responding at all. And then it sounded busy and again not reachable, and when the delivery boy was questened about this, he said iwill get the cashback since it was their mistake to deliver it too late, that too in the midnight,...

I have called the zomato support person ([protected]) for refund that was initiated previously for my food order missed one item which i didn't get my refund back so i registered complaint for the refund then i got a mail with the mentioned phone number from the zomato to resolve the issue then i called that person he asked the bank details.

Then the zomato support person is a fraud who have stolen 800 rupees from my account....

On 22/04/2019, I have placed an order of Rs. 97 approx. Somehow, delivery address (sector 18, Gurgaon) was mentioned wrong. I request delivery boy to deliver it at my area(sector23, Gurgaon) but he told me to wait in the meanwhile, he will talk to his support. And after 2 minutes I have got a call from Delivery support regarding the same, I have requested him to deliver it at my area, but he denied. Than I told him let me talk again with the delivery partner. As, delivery partner was ready to come in the Sector 22, Gurgaon market, and I was about to leave from my home to pick up the parcel. But Zomato cancelled my order and did not refunded back. I request them, that I did not cancelled it, why they had did it without my knowledge. It Is my loss of money, loss of time and Mental harassment.

I have recieved no help from your end till now. I have been screaming on top of my lungs that, i received an incomplete order, spoke to your support through zomato chat & in place of crediting my account with ₹414 ruppees, you people blocked my account & now somebody claiming to be from your end (Deepak kumar) has blocked my number & tried to loot me through my bank details! I'm going to post this complaint everywhere until one of you calls me & resolves this issue.

The help i recieved was in the form of burglary. I told them my bank details in my good faith & they used it against me & now have blocked my contact. I want zomato to resolve this now!
They asked me for certain bank codes & got my money deducted & have blocked my number since then.

(I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in the form of credits (₹414). Later on, i come to find that they've blocked my online application account. And are being very unresponsive since then. Kindly help me because i've tried every other way out. And also i have my money in my credit.)

I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in the form of credits (₹414). Later on, i come to find that they've blocked my online application account. And are being very unresponsive since then. Kindly help me because i've tried every other way out. And also i have my money in my credits.

I ordered food from jassi de parathe, order id as written in the subject hereinabove. I got a notification saying my order was cancelled as i was unavailable to collect it and that i was not answering the calls. However, i have not received any calls either from zomato valet or from zomato support team. I received sms 2 minutes back, that is after i addressed the issue with chat support and the sms reads that valet tried to reach you but you were unavailable. Except that there is no communication either from the part of zomato support team or valet regarding my order. I have been at the delivery address this whole time. It's an office premises and i checked with security as well, there was no delivery that was attempted. Despite all of it i have been charged with cancellation fee which is absurd.

Request you to look into it.

Regards,
Kardam marfatia

I gave order for 7 dosas from umesh south indian dosa, ludhiana on 20 th april evening through zomato, but the order not confirmed & not delivered, but money deduct from my account rs. 405. It was after rs. 100 discount & include rs. 10 delivery charges & rs. 5 as tip.

So, please refund my money as i didn't get my order.

Thanks

I have placed an order on april 18 2019 at restaurant hotspot in tirupati the order worth is 650.80rs, the payment was successful full and order got didn't placed, i didn't receive message then and i tried few times after that and with in few mins i got deducted of rupees 1850 from my bank to zomato and order got didn't placed, when i asked and submitted proofs for that to zomato support they said refund is initiated and will be refunded back with in 2-7 days but it's been more than 2-7 days for now and i still didn't get my money refunded i have been chatting with them ever since and all they say is wait. What if we customers do the same for you zomato, we order food and won't pay you, how will you receive that?, saying other to wait for weeks and days and not refunding money, i have been frustrated and disappointed with zomato totally now i am recommending all my friends to use swiggy that zomato, refund my money back.

I have ordered pizza from domino's unfortunately it won't get delivered to me because of the zomato mistake they have accepted the order and didn't delivered it and domino's cancelled my order and told i will get my money back i chat with agent they told that i will get in 3 business days i didn't get my refund and not even patching with manager i am really upset with the service