Zomato Complaints & Reviews

It was 1pm I ordered food, I and my 10 year old brother was waiting for food, expected time of delivery was 40min, I waited for 1hr and called customer executive and they again made me to wait for another 1 hr and later said your order is canceled and refund of amount is initiated. They did it very simple. But I faced many issues later. After order got canceled I went out in search of food but as it was 3:30pm everything was closed and later came back and ordered from zomato only and I had my lunch at 5:30. This was the issue I faced, I wasted my precious time for the zomato's negligence and frustrated with their service and moreover the refund is taking more time. Strict action need to be taken against them. If the order is canceled from their end, then full refund plus twice the total amount paid for wasting time and for making frustrated.

My id was terminated was due to poor performance. Please activate my id

Name - Brijesh Kumar
Id- Fe2029235

Verification problem

Sir/Madam, I ordered lunch @138 that time being Sunday and since its VEG meals the approx. delivery time was 20 mins. I was waiting for 1 hr till then my order was not even picked up and in the app its showing the same status. I called to cancel my order upon which the support person said he cannot cancel order but can only deliver. I was really shocked by his statement its a clear message that we should have food by the timings decided by Zomato.
There is no moral and no option for users to cancel even after waiting for predetermined or specified time.
Pl. let me know what we could do to get this addressed.
Thanks,
Rajini

Order ID - [protected].
This is a serious matter that Zomato ignored and provided the worst resolution. I was waiting for my food and got the disgusting items that ruined my dinner also I couldn't order it again or send it back and couldn't eat the dinner because of Zomato. I called the restaurant also and told them about the problem. Zomato doesn't have any instant solution and you don't even regret your mistakes. This is not how the business should be done. I've seen the resolution of Swiggy and other apps, they actually listen to the problem and at least talk to their customer and provide either a full refund or a genuine resolution.
The problems I got with:
I have ordered 5 different food items from the restaurant Al Baik's Broasted. There was no seal on the food packing. While I was eating, I found a strand of hair or I don't know what they were in my food.

1. Two Chicken Cheeseburgers I ordered were missing.2. Chicken Wings--Small pieces of hair (Attached photos)
3. Chicken Nuggets--Small pieces of hair (Attached photos)4. Chicken Leg 4--Small pieces of hairs (Attached photos)5. Chicken Nuggets -- It was ok and eatable.

I was quite shocked and disappointed by this discovery and tried to connect with a Zomato executive but all I got was an email to tell me the problem so I can get a Review as a resolution.
I know how Zomato treat its customer so I immediately clicked the photos and made a video because I knew Zomato won't connect me to an executive immediately.
My order value was Rs.1583 and Zomato is refusing to give a refund even though it should know that this is a serious concern and treated with a police complaint. I've seen the customer in a restaurant how they react to the foreign material found in their meal and the restaurant gets closed. It is a matter of serious concern because the restaurant can misuse the platform and Zomato is not even concerned about it. Zomato thinks the resolution is best but still cannot dare to talk with your customer. I have my office and other family members who I've told the problem and told them to stop ordering from the platform after I showed the replies I got from Zomato. I would have to Tweet and post about the frauds of Zomato and I'm also preparing an article for the same title.
I want to ask Zomato to inquire about the matter and provide me a refund because that would be their responsibility and my problem should be resolved on time in a proper manner and not ignore my messages with foolish or automatic statements.

ORDER ID: [protected]
On delivery Potato Wedges was missing. I contacted Zomato Support. And they only refunded me 99 rs. But the Invoice amount for the Potato wedges is 130 rs.
I am missing the balance amount of 31 rs.
Customer support just ended the support with no means of reaching out to support again
Please refund the missing amount.

I ordered Aloo methi paratha via Zomato. The restaurant sent me butter and curd. The matter was reported to Zomato care via chat and their resolution is they cannot do anything. I need to treat the matter as a one time exception. This is new India.

I ordered Aloo Methi pararatha from a restaurant in Kochi via Zomato. The order No being [protected]. The restaurant sent me butter and Dahi.
I contacted Zomato care via chat and guess what was the outcome. The chat representative apologised for the issue obviously because he or she is paid to do so. The resolution provided is I need to forget about the matter and treat it as a one time exception. There is nothing Zomato can do.
Zomato is indeed a fraud dealing with fraud restaurants.

Hello sir Maine ek parcel order kiya tha gift mum ke liye mothers day pe but woh parcel deliver nahin hua aur delivery boy never parcel deliver show kar diya.
Give me action for delivery boy if you cannot action then I complain consumer court.

Because that is a scam with me.

My zomato delivery partner id was blocked my id (FE2105874) there is no source of income me and my family totally depends on this i have no financial support my situation is very bad please unblock my id

I have paid at a restaurent using zomato dinein payment the restaurent sitara grand ameerpet forced me to pay at the outlet saying they do not accept zomato pay . i am requesting for refund from more than a month there is no appropriate response

I placed order through zomato for food delivery. As per there process I added address and phone number as well. The payment of ₹1760 was made as well.
However the order was not delivered with reason phone number was not answering and then they charged me entire order bill amount as cancellation charge!
When communicated with them through there helpdesk chat they said sorry but no solution.

This is fooling customers. Why do they take address for delivery? There could be 1000 reasons one is not available on phone.

My humble request to look into this issue.
This might be small amount but way service is handled is horrible and would impact many.

Regards
Rupali

Hi team, This is Gautam Kumar. I am working with your Company last 6 month. But today my ID was terminated. due to poor performance. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Name: Gautam Kumar ID: FE2575831 LOCATION: AMEERPET City: HYDERABAD Regards, Gautam Kumar

Illegal termination and hr Miss behaving

My zomato I'd FE1980026 is poor performance frequent cancelation ke karan block ho gai hai 2/3 mahino se please meri zomato I'd FE1980026 ko unblock Or enable kar dijiye please

ZOMATO I'D ; FE1980026
ZOMATO NAME ; SHABAZ KHAN
LOCATION ; GHATKOPAR EAST
CITY ; MUMBAI MAHARASHTRA
PHONE NO ; [protected]

Hi team,
This is Shabaz Khan. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Pyarelal Chauhan
ID: Hi team,
This is Pyarelal Chauhan. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Shabaz Khan
ID: FE1980026
LOCATION: Ghatkopar
City: Mumbai

Sir my camera issue some time open some time it's hang so selfies not clear or selfie not in good look so id terminated kindly please open my I'd (FE1958117) ABDUL JALAL .. here after I correct myself to take clear and good image I'm working past 1 year .
I apologise
Zomato is my life please open my I'd
Sir

Sir meri id terminate ho gyi h jyada cancelltion ki wjah se sir hage se esha nahi hoga pls help sir

I had ordered food vide order no [protected]. The food was never delivered to me whereas the app shows that the food is delivered by the delivery partner. I tried calling up the delivery partner, but, he is not picking up my calls. Tried several times.

I am writing this email to express my extreme disappointment with the poor service provided by your company. I ordered Raj Kachori online from Zomato on May 4, 2023, at 1:57 PM, from a restaurant that promised delivery within 35 to 40 minutes. However, even after waiting for more than 1 hour, the food was not delivered. This incident has left me extremely angry and frustrated, and I feel that I have been treated unfairly by your company.

When I checked the status of my order at 2:30 PM, it still showed "Preparing, " and I contacted one of your executives named Uzma. She provided false information, stating that my order had been picked up and would be delivered shortly. However, when I contacted the delivery person, he informed me that the order had not been picked up yet. This made me lose faith in your company and the information provided by your executives.

After more than 1 hour of waiting, I contacted Zomato support again, and a new executive gave me an assurance that the food would be delivered soon. However, since I had to leave for work at 3:00 PM, and my hunger was increasing, I requested him to cancel the order. He complied with my request and canceled the order. However, when I asked him about the time and hunger that I wasted waiting for the food, he had no answer and was very rude.

Moreover, when I asked for an explanation about the poor service and misleading information provided by Zomato, the executive named Shailendra disconnected the call and ended the chat conversation with me. This behavior is unacceptable and shows how poorly trained your executives are in dealing with customers.

I am extremely disappointed with the service provided by your company, and I will never order food from Zomato again. I am also considering filing a complaint with the Consumer Forum about the mental torture that your company has put me through.

I hope you take this complaint seriously and take the necessary actions to improve your service quality and the behavior of your support executives.