Zomato — bad food quality

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:	www.zomato.in

Ordered lunch yesterday at around 2:30 pm from backstreet kitchen, noida. I went by the ratings which were 4.1 and ordered one full paneer butter masala, 2 butter naan and 2 laccha parathas.
After receiving the order and opening the food, there was a foul smell which came from the onion salad. It was because those were vinegar onions and were not at all fresh.
After opening the paneer dish and consuming it with the breads, my friend and i realised that the gravy of the paneer was not fresh. We stopped consuming it immediately as the taste was awful. After smelling it, there was very little foul smell, maybe because the dish was not fresh or something.
After stirring it with a spoon, we realised that there were only 3-4 pieces of paneer in it.
I immediately opened the zomato app asking the customer executive to tell the restaurant to come and pick up the dish. Those guys told me that i would be receiving a mail from another team for the same.
Its been more than 24 hours since i’ve sent the first mail, and i haven’t got any solution for the same.
I was simply going to ask for the replacement of the paneer dish as we were hungry. I was not asking for any refund or for any strict action to be taken against the restaurant, i was simply asking for a quality dish for which i paid.
Earlier, zomato used to solve these queries real quick. Probably your customer redressal policies have degraded.
Really disappointed!