Zomato — bad quality food, delivery and packing service.

Address:

Plot No 68 Indraprasth colony Veshali Nagar, Jaipur, Rajasthan, 302019

Hi,

I ordered (Order no: [protected]) food from the app and it was not properly sealed properly due to which it got spilled. Order number in subject line also attached the screenshot to cross reference it.

I am a vere hygienic person and trust zomato to deliver hygienic food. Also i rely on zomato for my daily quota of food as evident from my orders.

I have no complain from zomato in terms of customer service so far. However today i was disappointed with the food packaging and deliver of it.

The packet was not sealed properly and food got spiled. For normal person that could have been fine but as i said i am a very hygienic person i had to throw the whole thing in the garbage bag.

I trust the plastic containers are hygienic (I am sure you guys have strict rules around it, if not you guys are in trouble as playing with people helath will some day bring you down), well lets beliebe they are dis-infected in that case when food spills it gets contaminated by the bag it was delivered. Bag being a fabric is more prone to bacteria and other micro organisms which can create serious stomach issues and in worst case can also hospitalize you for even a month. Now do you understand the the severity of delivering food in properly sealed containers.

Bag is not only the issue, the bag delivery agents use is also not hygienic at all as i am sure many packets gets spilled during the day and we indians will not take any action till its too late. That means those bags are not washed timely again spillage is serious and spilled food should not be consumed.

I tried calling the restaurant to report the issue at the exact moment but as usual there was no response no one care to even pick the phone up let alone resolving my concern.

Today i thought of writing this big email because it is more frequent these days, out of 10 if 2 packets are not sealed properly i'll give it a poor.

I am pretty sure nothing is going to happen as making profit is all what matters but as a responsible citizen i had to report the incident. Also it hurts to increase the size of my garbage with my hard earned money.

I am surely looking for a full refund and an assurance that things will be strick and we will not receive spilled packages or we should have the right to deny a food packet if food is spilled or something similar to it.

Please refer to the attached images for validation and order id. I dont k ow about you folks but i am not going to consume food from a spilled container consider it similar to eating your food served on dirt. I am sure you wont accept it, if its not visible that doesnot means its not there.

Food for thought.

Regards