[Resolved] Zomato — blocked my account | |||||
Two days ago i ordered from Zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to Zomato with pictures of my order to avail a refund. At first Zomato refused the refund but somehow managed to get it later. The following day ZOMATO BLOCKED MY ACCOUNT and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails. The amount that was refunded went to my Zomato credits because i had PAID FOR MY ORDER IN CASH. I asked Zomato to return that money as i got it in refund of a service i paid for but Zomato was unable to fulfill it. The order amount was nearly Rs.500 . This is clearly a way for Zomato to run away from paying me the refund. Was this information helpful? | |||||
Sep 7, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Aug 07, 2018 Zomato Customer Care's response Please share your registered contact details, so that we can get this checked.
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 2 Comments | |||||
Comments
My money has been debited during Payment gateway failure, as I was keep on asking for refund. The money has been refunded till now as it's been a month. And they always say we are working on it or our concerned tem is working, but I didn't got my money back. Hope atleast this solve my issue!
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Also web site is down from long time.