Zomato — Brownie fudge OrderID [protected]

I had ordered brownie fudge on 18th June.But the packaging was not proper and the quality of food was also not good. Brownie was hard and cold and chocolate was syrupy. We are spending so much money on the zomato services but they are not providing good service. It has happened before as well. When i asked for refund the zomato executive said that its not under their control and ask me to put review on restaurant page. When i asked for restaurant link they just closed the chat without giving any resolution.