Zomato — cancelled order but didn't get refund

Address:athawaget, Surat, Gujarat, 395001

Due to system error. There were two order booked in zomato and payment deducted twice from my account. I cancelled one of the order and received the other one. But i didn't have any refund status yet. The zamato pepole are not responding properly and dening for refund. Please i need my money back. By i mistake, order is placed twice that why i cancelled one. Please do needful.
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Zomato customer support has been notified about the posted complaint.
Jan 16, 2020
Updated by komalben
Order ID:[protected] Amount:1693/-
Complaint comments 

Comments

I order food from pizza factory on 31 decide 2019. I didn't received my order.when i complain to the customer care they said money will be refunded within 4-5 days but its been 17 days i didn't get any money when i call to custom support they say due to some technical issues it's stuck but it's been 18 days since i ordered the food.

Praful Gaur's reply, Jan 17, 2020
Order id-2005930371
Today my order not received... delivery boy wost begavear my address is crt 12 the street I will mentioned but delivery boy will 2 d street you check my address also

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