Zomato — Cancelled order in spite of prior communication

Address:

Not sure

Dear team,

Hope everyone are well and safe. Regarding the order no [protected]. I made an order for my parents since they could not go out. Once my order got confirmed and zomato vallet was assigned, texted him my parents contact no and slept since had a very long day @work and needed a break. Once i woke up when i checked the order details got to know it was declined. May i know how could be the right solution for this? Glad to hear from you or make this escalated, because it made me feel bad about this kind of thing.