Zomato — cancelled order no [protected]

This is about order id [protected]. Zomato are scamming customers, i ordered food from kfc and was getting update about the valet getting my order. When it was about 4 minutes to the delivery time i came outside my house to wait for the valet to arrive. I kept waiting till the time reach and was wondering where the valet have been when i received notification that he will soon arrive. I kept observing and only see the valet motorcycle moving up and down. 5 minutes later i saw that the order have been canceled. I immediately chat up with an agent telling him that i am still outside waiting for the valet to deliver my food. He told me that he cannot order for me again that i have to order again. That i should write an email to [protected]@zomato.com for a refund. I was explaining to him that i don't want a refund but my food. So they cannot tell the valet to return and reach the destination.
The email i sent was replied that i was not reachable both by the valet and the customer care agent. I wonder when zomato became a phone service instead of food delivery service. The valet have to reach the delivery destination first and then call the customer, you cannot be somewhere else and say you cannot reach a customer in an address that have received hundreds of orders. And all the emails written fell on deaf ears as they only respond with if you are not reachable then the order will be canceled. I am very positive that if it was okay on delivery he must deliver it.
Pathetic service from zomato