Zomato — charges for misplaced order, which was even not prepared.

Address:

A 1589, Gaur city, Greater Noida west, 1st Avenue, 201310

#order id-[protected]
Problem is order is accepted in 2 secs if someone hits place order by mistake. Restaurant didnt prepare food for my order, even they didnt started on it as i have called them very same moment requesting not to prepare as order was not complete and i nee to re-order for which they accepted understanding my concern.

Then why false charges are been placed when restaurant even didnt started preparing order?

Rs 485 is not something small amount, if order would have been prepared i would have accepted these charges but try to understand this doesnt make sense to make pay for something which i didnt consume n even food was not prepared.