Zomato — chat support service

Address:

462022

Due to some issues regarding cancellation payment, i got into conversation with a chat support guy of zomato. Now, i wonder if the complete support team of zomato is pathetic or i had a bad day.

I was immensely showered with taunts and misleading information. And yes, you heard it right, i was got several taunts from a support guy just because i needed help.

Support chat with zomato's executive felt more like a debate in which i am sure he won because i didn't forget my set of etiquette.

In detail, i inquired about the company's policies and email addresses for feedback and complaint which were not provided to me. Instead, i was asked to re-read the chat carefully. The best part is when i told him where to find the policies, he told me it's great that i found!

Is this the way the chat support executives should tackle customers problem.