Zomato — cheating by zomato

Address:

Jaipur, Rajasthan, 302021

We have placed the order no [protected] on zomato online. The payment has also been done online.
We want to inform you our very bad experience on the order placed today i. E. On 14th october 2018. The delivery boy firoz khan was came to deliver the food when we asked him to provide the invoice copy he informed he can not provide, we informed him to arrange the same later but he refused the same and left immediately without delivery of food.

We contacted customer care our chat message and we got a call in which it was informed to us that invoice copy will be sent to us and call centre executive informed feroz to deliver the food. But he has not come to deliver.

We have sent against chat message that he has not come, to our surprised it was informed that feroz came again to our house and he waited here for 30 minutes.

We have informed to call centre executive that he has not come and we have visitor management system in our society wherein entry and exist is recorded in register and there is video recording is also available and he was not there i.

We have not received any support and we it wasted our entire sunday planning.

Without delivery of foods, zomato has shown that customer rejected the order and they have also not refunded the money.

Please advise how to recover the money and compensation for mental harassment suffered by me.

Thanks and regards,

Sanjay jain
[protected]