Zomato — cheating & loot of money

Address:	122010
Website:	www.zomato.com

On 10.11.2018 over zomato under order id: ztd183c4a2e3ceac90b6, i have ordered some food items having cost of rs.337.80/-. But this item was never delivered to me and when contacted the zomato people they shows reluctant behavior and informed about cancellation of my order due to not able to contact me over phone because of poor network issue and also denied to gave back me my money. So again i ordered same day new order under order id: ztd1874cd67eb90fd79e with same amount and item and this time order was delivered to my place by zomato from same restaurant. Now my concern is that, before cancelling my previous order they can contact me at my location or home as they easily reached my location in the second order case. But only because of their greed and intention to grab clients money, putting forward network issue. I want my rightful money back and also want a guideline against these online companies so that in future they cannot make general public fool with bad business practices.