Zomato — cheating regarding refund

I have faced many issues with zomato back to back. But this is the recent one where i have received different order which is not ordered by me and other one was i didn't receive the order which is placed by me.
1. This is the order on 5th may 9 am which was ordered from 24*7. Order includes 2 poori with aloo subji and 6 lays worth 20rs. But unfortunately lays was not included in order and reported the same immediately. According to the chat with zomato customer service i got the response as the order amount will be refunded into my account but till now i didn't get my refund amount.

2. This is the order on 12th may 12 pm which was ordered from amul. Order include choco chips ice cream combo 750 ml, tutti frutt ice cream combo 750 ml, cassata ice cream pack of 4, frozen sweet rasamalai pista 500 gm. But i received different in the place of choco chips ice cream combo 750 ml. Reported the same immediately. According to the chat with zomato customer service i got the response as the order amount will be refunded into my account but till now i didn't get my refund amount.

This happens every time but the zomoto will not respond anytime. Please file case against zomato