Zomato — chicken missing in chicken biryani

Address:

Kolkata, West Bengal, 700091

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order was ok so he will not refund/returned anything to me.

According to him i'm lying and the restaurant was telling truth. This is utterly frastrated to me. For a 180 bucks i'm going to tell lie??? This kind of customer service you have appointed. When a customer complaint something that means he has enough reason to raise the issue otherwise no one has time to play all around this.

Please look into this matter seriously. It's not about money it's about respect.