[Resolved]  Zomato — complaining about poor customer service and delivery

Address:	New Delhi, Delhi, 110015
Website:	Zomato App

I am writing this with deep regret. This is the second time I'm facing an issue with zomato. Last time there was a significant piece of glass in my food when I ordered from Wah Ji Wah through Zomato. But, keeping Zomato's reputation in mind, I didn't appealed to the consumer court because one of my family members could have been injured seriously.
The customer care assured me that care would be taken in future and I won't face any problems with the zomato.
Then today I ordered a Black Forest Cake from The Cake Point. The order got accepted and the delivery boy was on his way and he told me that he would reach my place within 10 minutes. Then after some time as of a sudden the order got cancelled saying that the restaurant cancelled it. I contacted the customer care but they told me that it was cancelled because I wasn't picking up the delivery boy's phone. Then they changed the status on the app. I tried to call back the delivery boy but he didn't pick up. He accepted that he said a lie. I had talked to him 3 times but he said that I wasnt picking up the phone. Then he made me talk to a Zomato executive on phone who said that he had very well understood the situation and would be reiterating my order and the cake would reach me within 15 minutes. I kept waiting but it didnt come. I was really embarassed in front of my clients and guests and was made a fun of throughout the party. The cake ultimately never reached me. I called up the restaurant and he told me that he had sent out the cake. But it never reached me. This is really very disappointing.
And the customer care says that I'm lying for no good reason. They even gave me Rs. 124 zomato credits. I request you to please take those credits back and take a strict action over the people who were involved in this incident. I seriously won't ever be able to trust zomato. Thank you for providing me with the worst service of my life. This time I am moving to the consumer court with all the necessary evidences(screenshots and call recordings) and hope that the court will do me justice.