Zomato — complaining about refund

Address:

Bhopal, Madhya Pradesh

It’s more than one month I ordered the food from zomato and firstly they updated the wrong delivery on app.It was not delivered and they updated as delivered when we contacted them they said rider met with an accident and your food got damaged and we are refunding the amount and they have not refunded it yet just saying same thing that check with your bank we have already refunded and bank has no idea about any refund from zomato also they give some fake refund id every time. I don’t know what to do now.they are big fake and liars.