Zomato — Complaint on food order on may 16 2023

I have ordered 3 Special Hydrabadi Chicken spicy Biryani from Muradabadi Hydrabadi Biriyani & Chicken corner, New delhi through Zomato via its App for Rs.807.40/- only from my UPI ID. It is very shamefull that I was not able to receive my order at my delivery address, despite several followups and change in location they are unable to serve. I had spent a lot of time with the customer support team of Zomato in talking, i have ordered the food to Delhi Airport as my was to take. I have been waited there for the food for more than 2 hours and they are not able to serve. they only biesed me that we are not able to trace you whereas, i have shared my live location also. As i was not able to receive my food i go for my flight and spent 1200/- INR for purchasing hicost food from there. I take my flight lateron.

I assume tah, i ll receive my refund in time as i have not received the food, till date i have not received any refund. On 28 may 2023 i had a chat with the Zomato portal where i have received an answer that " your order has been cancelled due to wrong address and refund of Rs. 39.40 has been initiated." Let me put some light to the facts that, i have paid Rs. 807.40 to Zomato and they are not able to receive the food at my location and initiated the refund of Rs.39.40 only. they are showing that the location was wrong if the location was wrong then why they receive the order and take the money?? there is no logic to say that the location was wrong. it clears that they have received the order with an intention of not to deliver the food, for which i have suffered a lot in hungry.
Further our constitution says that food is a fundamental right for a citizen on INDIA. Zomato has Violets that for which he must be punished.
Zomato has retained my Money without delivery of the food which violets Indian Contract Act, it clearly speaks that after receiving an Order (Acceptance of an Offer) the party is bound to fullfill the delivery other wise penalty provision will be there.
In considerartion of the above facts, its my humble request for refund of my money of Rs. 807.40 to the same account from where it was deducted and further the compensation amount of Rs.5000/- for breach of contract without any intimation and an amount of Rs. 12000/- for violation of Fundamental Rights of an indian citizen.

REgards,
Suvashree parichha