I am writing to file a formal complaint against Zomato, an online food delivery platform, regarding an unresolved refund and their mismanagement of a payment issue. Despite my repeated attempts to resolve the matter directly with Zomato's customer support, I have not received a satisfactory resolution or refund.
On 13th May 2023, I made a payment through Zomato's platform for an order using their Zomato Gold service. However, the transaction failed, and I was charged for the order. Since then, I have been in contact with Zomato's customer support via email, but despite their assurances that the refund would be processed within 4 hours, I have not received it.
The lack of transparency, accountability, and timely resolution from Zomato is deeply concerning. It has been 6 days since the incident, and the refund has not been received, nor has the amount been reflected in my Zomato credits as promised.
I am seeking the intervention of the Consumer Court to address this matter and ensure that justice is served. I kindly request your assistance in initiating a formal investigation, compelling Zomato to provide the refund promptly, and taking appropriate action against their mismanagement of the payment issue.
Enclosed with this complaint are images, including proof of payment, email correspondence with Zomato's customer support, and any other supporting evidence that may be necessary to understand the gravity of the situation.
I trust in the Consumer Forum's commitment to protecting consumer rights and ensuring fair resolutions. I sincerely hope that the Consumer Court will promptly address this complaint and hold Zomato accountable for their negligence and failure to provide the promised resolution.
Thank you for your attention to this matter. I look forward to a favorable resolution and the restoration of my faith in the consumer protection system.
Was this information helpful?
Post your Comment