Zomato — Customer service and no refund on cancellation of order

Address:

Zomato

So today i ordered food paid in advance . I was waiting . The order eas confermed and the delivery guy was shown to be on the eay . But after waiting half an hour, The order didn't arrive at all . Instead I got a messag that My order is canceled and my money is gone too . They gave this excuse that they couldn't get to me by call. Which is a lie as I was on phone all the time. .