[Resolved] Zomato — customer support is unprofessional and cannot solve the issue | |||
I have placed an order with Keventers on Monday with Zomato. The order came to me was half eaten or it was not prepared well. I had a chat with customer support where they don't have a little concern or respect towards customer. They are very harsh in responding to the query. As a customer we face issue but as a company should take care of such scenarios. I have payed and i have right to ask but they simply say they escalated the issue to the restaurant and they will make sure not to repeat again like this. The support i was taking to the person was very rude, they say do what ever you want to do with the food. Is this the reply we expect when pay them. Then what about my money which i payed to them, are they not fully responsible for that. I have clearly said them am not going to take this order but the support guy doesn't listen anything except the escalated sentence repeatedly. As i payed and i am not satisfied with the food how can i accept the order. I need to have refund of this order. also take action against the support chat team whom i had a chat with. Basically no one wants to have that type of reply in a customer chat. Hope they will take action against the person whom i had a chat. Order no: [protected] Was this information helpful? | |||
May 10, 2019 Complaint marked as Resolved Resolved Zomato customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Pavan,
Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.
Warm Regards,
Team Keventers
Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.
Warm Regards,
Team Keventers
Dear Pavan,
We hope your concern is resolved now. Feel free to get in touch with us in case any assistance is required.
Warm Regards,
Team Keventers
We hope your concern is resolved now. Feel free to get in touch with us in case any assistance is required.
Warm Regards,
Team Keventers
9%
Complaints
7777
Pending
0
Resolved
700
View all 7777 Zomato reviews & complaints
+91 83 7509 7031 [South]
+91 83 7507 3452 [North]
+91 83 7509 2754
139-P, Sector 44, Gurgaon, Haryana, India - 122002
View all Zomato contact information
We always look forward to providing a pleasant experience to our guests as we certainly do not want them to be unhappy with us. Request you to share your contact number and store location with us via given below link.
https://bit.ly/2T2Ij6F
Warm Regards,
Team Keventers
Ph no: 9618282282
Keventers Store location : Forum Sujana Mall, Hyderabad
FYI :
I have placed same order at two different places, one at gachibowli and one at forum sujana mall. Gachibowli outlet was good and convincing but Forum sujana mall was worst i can say.