Zomato — damaged/ crushed parcel refund

Address:462023

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

Kindly help.
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Zomato customer support has been notified about the posted complaint.
Nov 06, 2019
Updated by Sid gour
Sorry, you had trouble with your order. Get flat ₹77.5 off on your next prepaid Zomato order. Use code xxxxxxxxx. Validity 30 days.

Just received a text from zomato and this is not a proper resolution to my issue.
Nov 21, 2019
Updated by Sid gour
Not yet resolved!
Complaint comments 

Comments

Sir,
I ordered food of amount rs 124.00 as on 21 oct 2019 but it was rejected by zomato.
Till now I have not received my amount and costomer support only assure me for wait.
How many days I have to wait
Plz solve my concern.
Order ref no. [protected]
On 25th October i ordered sweets thought zomato and made a card payment of 1402 rs. Merchant didn't take uo my order for some reason and since tgat day i haven't received my refund back!
And today zomato chat service people are telling me they have refund it in reality they haven't.
Zomato is a fraud.

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