Zomato — damaged/ crushed parcel refund not given

Address:462023

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

They replied via text :

Sorry, you had trouble with your order. Get flat ₹77.5 off on your next prepaid zomato order. Use code xxxxxxxxx. Validity 30 days.

Rceived a text from zomato and this is not a proper resolution to my issue.
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Zomato customer support has been notified about the posted complaint.
Nov 21, 2019
Updated by Sid gour
Not yet resolved!
Complaint comments 

Comments

Hi there,

I order food and due high delivery time I cancelled it but there charged me complete amount of INR 357 which is not acceptable . And mentioned that due food wastage .. this invalid reasons.
Order number
[protected]
M: +91 [protected]
Regards,
Shesikanth k

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