Comments
Today on 18th, May at 1’oclock i ordered food items of 202 Rs. and then i wanted some alteration and i no time i cancelled it so that i can make some changes but after cancelling my money was deducted from my account as so called penalty they say. It’s a fraud and ### policy. I want my hard earned money back.
![]()
Reply
[protected] order id
Bymistake my daughter ordered some food .
I cancelled with in seconds but they changed me 490 rupees without i couldn't eat, how can i pay money for that
![]()
Bymistake my daughter ordered some food .
I cancelled with in seconds but they changed me 490 rupees without i couldn't eat, how can i pay money for that
ZOMATO IS VERY BIG FRAUD, DON'T USE IT. I ordered food and paid the Amount online. They have cancelled the order saying they couldn't reach me on my mobile. I didn't receive any call or sms from them. It was around 1100 rupees I lost and they are calling it as penality. 100% deduction and how can name it as penality, don't they know the meaning if it. I mailed them, chat, spoke to the delivery boy and contacted to the restaurant(AKSON, HYDERABAD) as well. He did return that food and he ate that. It's very pathetic. SO PLEASE NO BODY DONT PAY THE AMOUNT UNTIL ITS REACHING YOU, EVEN NO SURE WHETHER YOU WILL RECEIVE THE ONE WHAT AFTER THAT DELIVERY BOY ATE.
Hi,
I am Sahaya Teresa, I had ordered food from Vairamaligai through your app, the order was cancelled as
the delivery boy was unable to locate the address and he was not able to reach me on my phone.
Susequently i had called within 5 minutes of his last call but he refused to deliver stating the order
had been candelled and nothing can be done . I tried calling your call center at [protected];
[protected]; [protected] but nobody responded. I also tried calling the delivery boy for how to get this
rectififed but he said he is helpless. Could you please refund as i had already paid in full and my food
on top of it had not been delivered . This is very disappointing as all previous orders to this address
had been delivered without any hazzles. This looks to be a deliberate attempt by the person not to
deliver inspite of calling him back.
Hope you refund at the earliest.
Regards,
Teresa Sahaya., [protected]
![]()
![]()
I am Sahaya Teresa, I had ordered food from Vairamaligai through your app, the order was cancelled as
the delivery boy was unable to locate the address and he was not able to reach me on my phone.
Susequently i had called within 5 minutes of his last call but he refused to deliver stating the order
had been candelled and nothing can be done . I tried calling your call center at [protected];
[protected]; [protected] but nobody responded. I also tried calling the delivery boy for how to get this
rectififed but he said he is helpless. Could you please refund as i had already paid in full and my food
on top of it had not been delivered . This is very disappointing as all previous orders to this address
had been delivered without any hazzles. This looks to be a deliberate attempt by the person not to
deliver inspite of calling him back.
Hope you refund at the earliest.
Regards,
Teresa Sahaya., [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
7789
Pending
0
Resolved
700
View all 7789 Zomato reviews & complaints
+91 83 7509 7031 [South]
+91 83 7507 3452 [North]
+91 83 7509 2754
139-P, Sector 44, Gurgaon, Haryana, India - 122002
View all Zomato contact information