Zomato — deducted my full bill amount as penalty

Address:

Gomti nagar, Lucknow, Uttar Pradesh, 226010

Dear zomato,
This very unprofessional, i placed an order (Order no [protected]) on 22nd june ‘19 around 9:18 and i cancelled my order within 5 min even before restaurant has accepted my oder and no executive was assigned to my oder, now zomato are charging me whole order amount as penalty. So you penalising me for cancelling the order i never get.
Hopefully you will solve my problem.
Regards,
Kamal