[Resolved]  Zomato — delay in order and ignoring my requests

Address:Pune, Maharashtra, 411007
Website:zomato.com

I placed an order from zomato last night at 10:00 p. M. (14/08/2018) and i got a call from the delivery boy that he is not able to deliver on time so i tried to convey same info to zomato customer service but they are not ready to listen to my request and stick with same delivery boy that made a huge wait for food which is around 2 hr.

At the end, they cancel my order and made me sleep hungry.
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Sep 20, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Zomato Customer Care's response
Hey, please share the order ID so that we can get this checked.
Aug 17, 2018
Updated by Aman_Jaiswal
Order Number: [protected]
Aug 24, 2018
Updated by Aman_Jaiswal
ANy update in this ... ?
Jan 27, 2019
Updated by Aman_Jaiswal
It is not resolved
Complaint comments 

Comments

I have ordered from zomato and the delivery never took place
Money which I paid is not refunded and their support told me that we can not refund your money.
My Order Number: [protected]

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