[Resolved]  Zomato — delayed delivery time and no cancellation

I ordered for 2 bottle of cokes from belly durbar (Chembur) with delivery address also in chembur. It started showing delivery after around hour and half. I requested on customer chat to cancel the order as it was ordered around 11:40 pm and delivery time was showing 1:20am.
The customer chat representative (Don’t know real human or bot) replied they can’t cancel the order as they can’t waste the food after preparation time etc etc. I wrote it’s not some dish it’s just 2 bottle of cokes and showing sucha long delivery time, i don’t want it please cancel it. The chat representative himself kept on talking to us for an hour till that time too 2 bottles of coke weren’t delivered from place which is 10’mins away and the order wasn’t cancelled despite of repeated requests.
I am an old zomato customer and demanded better response to such a small problem.