[Resolved]  Zomato — delivered chicken instead of veg and no refund

Address:560037
Website:zomato.com

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have 1000 in my zomato credits not because of past horrible experience. I was the money refunded to my bank account.
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Sep 15, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2018
Zomato Customer Care's response
Hey Harsh,

Apologies for the inconvenience caused. Kindly share your order ID with us. Thanks.
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