Zomato — Delivering me Bad food item and didn't give my money

Address:Bokaro Jharkhand

I ordered Paneer but when i got it was sour in taste and when i told him the problem they told me "I am sorry my system is not allowing to compensate you". And they didn't give any refund or Didn't give me food.I told him to take food and give good food again then they told me nothing.
I am requesting for almost one hour but didn't help me.after that they said I'm transferring this chat to senior and after that he is not replying anymore and chat has been closed.
I request you to take strict action against them.
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