[Resolved] Zomato — delivery and customer service | |||||
I have been having horrible customer experience with zomato for 3times on a row. They cancel the order after taking the money and credit it as points. All the three times the restaurant say the food is unavailable. Today after 2-3 cancellations, one restaurant accepted and after 1 hour delivers a lesser order. Owner call and confirm he will send the remaining order. Then zomatoncredits the money for the non delivery as credit points. The restaurant stops taking my calls. End of the day the order goes undelivered. Was this information helpful? | |||||
Aug 6, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Jun 30, 2018 Zomato Customer Care's response Sorry to hear about this, please help us with the order details.
| |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
7780
Pending
0
Resolved
700
View all 7780 Zomato reviews & complaints
+91 83 7509 7031 [South]
+91 83 7507 3452 [North]
+91 83 7509 2754
139-P, Sector 44, Gurgaon, Haryana, India - 122002
View all Zomato contact information
Post your Comment