Zomato — delivery declined after 45 minutes

Address:

A-8/204 SAKET CHS, SAKET COMPLEX THANE WEST, Thane, Maharashtra, 400601

The order placed with Healthie at Chandivali Andheri on Wednesday 12th June 2019 at 12.25 was to be delivered in 35 minutes at my Andheri office. However the order didn't came in time so I called up the delivery boy who told me that another delivery guy has been assigned and he doesn't have his no. Meanwhile I got a call from Zomato and the lady said the order is picked up and is on the way and will reach in few minutes.
But on my delivery portal I got a post from Healthie that order is cancelled due to some issue on road and money paid is charged back and request to place order again. I lost my lunch time in this and was never contacted by Zomato again forget apologizing for the delay. Twice such thing has happened. Last time it was delayed by an hour. Very unexpected of Zomato. With Swiggy such issues never arise