Zomato — Delivery fraud : Didn't receive my prepaid order from zomato and marked delivery by zomato valet

Address: M-1/74 kesri kunj colony ram ganga vihar moradabad

This has reference to my recent order from shake it up cafe by using zomato in which the delievery partner marked my order delievered without delievering it to me and switched off his phone..
I have tried to contact him 5-6 times and even raised my grievance to the chatbox several times but I didnt fet a satisfactory answer from zomato.
They left me helpless in the middle of night .
In connection to that, I would like to register the complain against the zomato delievery valet for such a horrible and unethical act especially while representing one of the biggest food deliever partner.
I also demand full refund from the company and a penalty to zomato and the irresponsive delievery boy.
Please acknowledge my complain and provide me the best solution

Order id - [protected]
Time : 9:41 pm

Thanking you
Hitanshu Seepal