Zomato — delivery person stole my food and never delivered. support not responding on twitter or chat in app

Address:

Ghaziabad, Uttar Pradesh, 201009

I placed an order at 11:30 in the night. Order gets processed and is pre paid. Delivery is supposed to be in 35 minutes but i never get the food. The delivery person moves to some opposite direction and stops for an hour and switches off phone. I start talking to chat support but i get no response. Its 2 am i am hungry and have no clue where my 300 rupees went. I contact on twitter but they say they are sorry and ask order id. After i give them id they do nothing.in the morning i get a notification at 6:30 am that your food has been delivered. I never got the food. Never got support. Never got my money back. This food theft has happened to me before but they gave me refund back then but this time they have done it. 4 days and no recall. I will never place an order again and might even go legal coz even though the money is little i dont want to get scammed and left hungry. Just because we are indians a company cant just scam us off our money in blind sight.