Zomato — despite order being cancelled by restaurant refund was not initiated.

After i ordered i got a call from restaurant saying that they don't deliver at my location and it is not showing correctly in the app. They cancelled the order. But in app refund was not initiated and it still shows food is being delivered. And when i checked in app it says due to high amount of credit activity for disputed order zomato cannot make any adjustments. If a restaurant is not delivering this is my fault? Now it says food was delivered where as in reality it was never accepted by the restaurant.
Please initiate the refund process.
Order number - [protected]