Zomato — Did not get refund for my order

Address:	Secunderabad
Website:	Zomato app

On 10 March 2023 at 03:47pm. I ordered 4 packs of tender coconut icecream of 500gms each with order ID-[protected] through Zomato. But my phone got switched off so could not attend the calls when it was delivered. I discovered after an hour that the order has been cancelled and so I repeated the order from Zomato itself and from same vendor.The money for the first order is not being refunded by Zomato stating that the food was already prepared and was wasted because I did not receive the call.
Now since my order was 4 packs (plastic casing package) of icecream which will not be wasted as it was a pack and was not even opened. Furthermore I repeated the same order (Order ID - [protected]) in an hour so that same packing was given to me.
I request you to please take my case as there was no wastage and also same order was repeated back again so vendor also had no loss.I would also request you to help me in getting my refund back.
Thank you.