[Resolved] Zomato — did not informed about validity of credits given | |||
I had Ordered food on 7th April 2019, Order ID: [protected], which got delayed apx 1 and half hour than expected time. i did complaint about it, so as a remuneration they gave me rs. 148 extra credits in my zomato account to use for my next order, Nowhere it was mentioned that those credits are valid for 1 month only, neither chat support informed me about it, nor email support, When i tried to order food 1 & half month later, credits were not there, I asked for the same on chat support, that time they are saying that credits were valid only for 1 month, then they told me to email for further queries, i mailed them, but again and again they are answering me same that credits were valid only for 1 month, i asked them why I was not informed before about validity of credits, but those people are not getting my question only, they repeating same answers & Zomato doesnt have customer care no. also i dont understand what to do now. Was this information helpful? | |||
Jun 19, 2019 Complaint marked as Resolved ok Zomato customer support has been notified about the posted complaint. | |||
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